Coffelt Memorials

"I ordered a headstone to replace the existing headstone and was promised 6 weeks turn around time, it’s been 6 months. I’ve had zero communication from Charles other than the 4 calls I’ve made to them, checking status of the headstone which on the 3rd call I made I was told the stone was finished. The next day I receive a texted image of the stone and it’s not what I ordered, the engraving is not that great from what I can see in the photo sent to me, the small waving flag that was supposed to be waving in top right corner is a HUGE rectangle in center top which caused the rest of the text to be extremely crammed together. I sent my uncle to talk to the man who was gone and his shop was unlocked and opened but my uncle was able to see the headstone and verified it was not what was ordered, he waited about 45 minutes and no one came back. I called the man on his cell phone and he proceeded to tell me he had told me there wasn’t enough room and proceeded to talk over me in an authoritative voice when I was telling him he’s had no communication with me other than when I was calling to check on status. He then hung up on me not wanting to resolve the issue. This is a highly unprofessional company that misleads it’s clients with below average work for the cost."

"My dad and I ordered a headstone from Coffelt for my grandparents a few years back. They said it would take 6 weeks to be ready and set. It took nearly 6 months. We called many times and they were hard to get ahold of and every time we did get through, they said their delivery truck was broke down and they couldn’t set it. The headstone was eventually set but the quality of their engraving is poor. Would not recommend at all."

"Ordered a headstone and it took months and months to ever receive. That was in 2013 now the head stone is falling backwards and the two pieces of the headstone have came apart and we had to try to adhesive back together with adhesive we could find from the hardware store, would never recommend this place to anybody ."

"Charles Stewart with Coffelt Memorials is a thief. We purchased a head stone, never received it after months of waiting, he would not refund our money, small claims court in Benton County was no help. The women at the court house basically laughed at us. Do not use this company."

"Coffelt Memorials really did an excellent job and set our memorial marker. Charles did exactly what he said he would do. He and Joe were both very personable on the phone & finished our stone and set it out ahead of schedule. The stone looks really great, the timeline was tight and that didn't seem to ruffle them, and the price was really really good. I recommend them to my family and friends."