The UPS Store,

11937 W 119th St, Overland Park, KS 66213, United States

"This place refused to take any Amazon returns. Clerk was less than professional..."

"Great experience. I walked in, dropped my package off, got a receipt, and left within a matter of seconds. The only suggestions I'd provide are to get an actual UPS sign on the building exterior and someday add a self-checkout bin. Staff were great!"

"A Regrettable Experience at the Store: I stand against racism and discrimination in all forms: On October 18th, at approximately 10 am, I visited the UPS Store #2546, located at 11937 W 119th St, Overland Park, KS 66213. It was a visit that left me deeply disappointed and quite upset. I had come to the store with the intention of sending a phone to my niece in Italy, and upon entering, I noticed that the store was in the process of relocating to a new location. While it's understandable that such transitions can be challenging, it should not excuse the treatment I received during my visit. Politeness and courtesy are values we expect when interacting with service personnel. Therefore, I greeted the individual at the counter—a middle-aged, short gentleman with glasses and black hair—with a friendly "good morning." However, to my surprise, my greeting was met with silence, as he failed to acknowledge my presence. I proceeded to inquire about sending the phone to Italy and asked about the available options. Without offering a greeting or even basic acknowledgment, the employee proceeded to request my personal information, including my name, address, email, and method of payment, which I provided promptly. However, what followed was a most unpleasant experience. When he asked about the package's destination, I naturally stated, "Italy." His response was far from professional. He replied with an unnecessary and condescending tone, saying, "Duh, the person's name." This unexpected comment was not only uncalled for but also deeply offensive. I responded that he should have simply asked for the receiver's name, a reasonable and courteous approach. Unfortunately, this led to a further escalation of the situation, where he made an offensive remark, suggesting that he couldn't have "our kind" telling him how to do his job. The overtly racist comment left me speechless and deeply troubled. It's disheartening to encounter such prejudiced behavior in this day and age. It reflects poorly not only on the individual but also on the UPS Store itself. I am left questioning whether this individual represents the store as its owner, which would be even more concerning. As a result of this experience, I feel compelled to share my disappointment and dissatisfaction. I will be advising my family, friends, co-workers, and business clients to reconsider using UPS services or visiting this particular store. It is disheartening to have such a negative encounter in a place that should prioritize respect, professionalism, and courtesy. This incident serves as a reminder that we must continue to stand against racism and discrimination in all forms, wherever it may manifest itself."

"In response to a review about dropping off usps. The store is ups and the shipping costs is a little higher sometimes because of tracking/insurance. Sometimes the post office loses packages hence why ppl ship thru ups. They take packages for the post office as a courtesy not a requirement and everyone knows that the mail can be really slow. I also don’t understand why Amazon customers hold up the line with their returns. I understand it’s a service offered but not having the items in order or the wrong codes makes it take longer for paying customers to get their shipments in. I don’t have any complaints about paying for a shipping label since nothing is free including amazon returns so I’m thankful to the store for making the process easier."

"I've had a great experience at this location. When selling equipment, I must ensure it gets to my customers safely and quickly. Adam has gone above and beyond to help make sure that happens, along with all that work at this location. My customers have comments on their professional packing and timely delivery. This location is solid and highly recommended."