Central Bank

"Not a pleasant experience at all. Natalie is who I dealt with and she was extremely rude. Anytime I tried to talk she cut me off and was just not nice in general. The whole experience made me want to switch banks entirely. It wasn’t the first time I had spoken with her either, the previous time was also very rude."

"Tried calling and contacting the Warrensburg branch. Every time you call you stay on hold until the call ends."

"I'm sorry to leave this review here but I had to leave it somewhere for people to see. Let me preface by saying the branch locations have always been great to work with. But I'm very frustrated with customer service! I received an email about possible fraud on my debit card. I immediately checked my acct and confirmed that was the case. I called their fraud line and the representative immediately shut down my acct and then told me a dispute would be filed for the fraudulent purchases and I should see the funds back in my acct within 10 days. After 10 days, still no funds so I called for a status. I was told they see that I called on the 19th to report the fraud but the dispute never got filed and that I would just have to get in line behind the other cases they were handling and wait another [up to] 10 days for my funds to be returned. I don't have a ton of money so I'm sure they won't care if I take what I do have out of their bank but that's what I intend to do. I'll also make sure to spread the word about their ineptness. I am sincerely disappointed in the customer service. At least ACT like you're sorry for the inconvenience!"

"I called this morning to speak to the Holden branch and the switch board operator was short and sort of rude. She informed me that I could chose the option to speak to that branch via the automated system. I started to tell her that the phone transferred me before I was able to select that option and before I knew it she was transferring me. Not a single pleasantly exchanged, I’m sorry your three day weekend didn’t suite you. Thankfully the ladies at the Holden branch were much more friendly!!"

"Central Bank of Warrensburg is an amazing hometown bank! Their employees have great customer service. They work with you to help resolve any issue you can think of. If they don’t know the answer they’ll find someone who does. They go above and beyond with their customer service to make you feel important and that they car. I’m always welcomed with a smile and a friendly face when I walk in or go through their drive-thru. In the last couple years of banking with them I haven’t had a single complaint. You should try them out too! I’d give them 11/10 stars if that was an option!"