NASB - North American Savings Bank – Grandview, MO

"After 30 years am closing all accounts."

"WORST MORTGAGE LENDER EVER. Veterans run for the hills. I have unfortunately been a NASB customer on a VA Loan for over 3 years. They have continuously caused problems and refuse to own up to their own mistakes. They constantly raised my escrow amount each year beyond the cost of property tax and insurance is. Each year I have had to show them proof that they are charging me too much. Most recently, they paid the wrong insurance policy! They paid the insurance policy for a property they do not have the loan on. That property is through another lender. This caused my monthly mortgage payment to increase ~400$. They asked that I "pay the increased price" until they could figure the issue out. It took 3 months. I just refinanced through another lender. Save yourself the headache and go elsewhere from the start."

"Originally went with this business for my home loan, after just a month they sold my mortgage to Caliner Home Loans. I was not told of this at all. Emailed my loan agent told me what was going on and who to pay. I went to pay but now my payment was late and I had to pay a fee. This is a bad business plan. 1 star."

"I've banked with NASB for many years. While they're still a small bank, they have all the technology the big boys offer -- but they do it with a personal touch and a smile. They always have great rates on CDs and savings products -- watch for their specials. There's always a friendly greeting when I come in the door. I used them to do my mortgage a few years back and it was smooth and painless. Highly recommended! Edit to add: I recently called customer service on a Saturday to notify them I would be out of the country. Alex took the call; he was courteous and prompt. I was off the phone with him within a minute. Meanwhile, my wife was on the phone with a machine at UMB and it took her more than 10 minutes to accomplish the same thing!"

"The worst bank I ever banked with. They constantly would send new debit cards every few months that always ended up lost in the mail and then deactivate your current card without telling you. Much better off with a credit union"