U.S. Bank Branch 8401 West 135th Street, Overland Park, KS 66223

"This bank branch always have a problem no money no customers dealing bad attitude every one no customers satisfaction I think every try other branch"

"Doug runs a great branch there. Excellent service across the board and very knowledgeable."

"UPDATE: the original review is from five years ago. The update is that Jerelyn Clement has been consistently amazing for five years. My wife and I comment often how Jerelyn somehow makes a huge corporate bank branch feel like our neighborhood small town bank. Jerlelyn is exceptional and her leadership permeates the culture at this branch. I don’t write many reviews and we do not know Jerelyn outside of the bank, but her customer service is the kind you want to write a review about. ORIGINAL POST 2018: Marcie Peterson and Jerrelyn Clement are consistently amazing. They and their team have been exceptionally helpful with our small business accounts as well as our personal accounts. The amount of time and attention they give us is rare these days. I was looking for the feel of a small town bank with the resources of a big chain and I found it."

"US Bank has the worst customer service. The 1st time I tried to set up an auto pay on a vehicle loan it took me 5 months! I printed and mailed the set up form the 1st try, got a letter stating they cancelled auto pay, keep in mind it was never even set up yet. The other 4 times I went into the OP location and had 3 failed attempts. One of which I received a letter stating it was set up and it didn't process. Luckily I checked the account online and saw this, but still resulted in a late payment. Finally this was set up correctly about a year ago. I have since changed personal banks, so I am now in the process of trying to set it up again. 1st attempt has failed, I will return to the location and being trying again. Can't wait to pay the truck off so I never have to deal with this horrible business again."

"I don't typically write reviews. However, I believe this location calls for one. I cannot be more pleased with the service we get from this particular location. I have been a member of US Bank for a few years. This particular location has always been very friendly and helpful. My father recently moved to Overland Park and I strongly recommended this bank for him. He was hesitant at first but ever since he met William, I'm unsure his last name, he could not be happier! William is also so friendly to help my dad. You have to understand that my father has a very strong personality, and William is so kind and can make sense of my dad. So, I just wanted to say thank you for being so great!"