CVS Pharmacy,

5001 W 135th St, Leawood, KS 66224, United States

"Pharmacy continually messes up my partner’s prescriptions, and judging by the conversation a lady is having at the counter with one of the pharmacy techs, she’s not the only one. Don’t get your prescriptions here, they’ll never be ready on time."

"Not sure why I get texts that my prescriptions are ready then being told they’ve been processed but not ready and I have to come back the next day. Didn’t know it took 3 days to fill a prescription. This is ridiculous. The hours for this pharmacy are terrible too."

"My prescription should have been $45 less per Good Rx. Showed the pharmacy the price I was told it could not be honored. This is wrong and should be corrected. i was taken advantage of by a large conglomerate."

"I am always impressed with the service I receive at this location. Recently, I had to pick up a colonoscopy prep kit that was sent by my dr's office to the wrong pharmacy; in the meantime, the staff had the kit transferred AND found me a coupon. This is standard practice for this staff--above and beyond every time! Still, I am baffled by the impatience and poor manners displayed by other customers. Do these people not understand that there are staffing shortages and we are still very much in a pandemic? Come on!"

"Terrible customer care. I took the COVID per test on 8/20/21. More than 48 hours later no result is available. I spent hours (literally) on the phone. I ran into rude, and careless operators who were not helpful. At some point, I was given a number for the nurse practitioner at the CVS pharmacy, to call. When I called, after waiting on hold for several minute, a nurse rudely told me that she could not help me and after I tried to explain that the number was given to me by a CVS representative she proceeded to hang up on me. During a third phone call to the help line I finally asked to speak with a supervisor. Al that point I was placed on hold for 35 minutes and finally another representative picked up but it was another operator not the supervisor. In conclusion: 50 hours after the test there is no result. But more than that it was insulting the overall feeling that nobody cared at all."