Phillips Family Pharmacy

"I've been a customer of Phillips Family Pharmacy for nearly 8 years. They are located inside the Riverside Red X store. They are a full service family owned pharmacy and the staff is friendly and well informed. I will continue to be a faithful customer and look to them for all my prescriptions and immunization needs."

"Have been using Phillips as our primary pharmacy for some years now and always have a wonderful experience which has only been made better with the recent drive thru window addition!"

"After months of getting the run around from Walgreens every time I needed a new prescription and dealing with flippant employees I finally found Phillips this month. They were courteous and quick and, unlike the chains, Phillips pharmacy employees don't seem annoyed if you call to ask a question (also calls went right through, no 30 minute hold like Walgreens). I know where my family and I will be taking all of our pharmacy needs from now on."

"The regular staff at this pharmacy have given me an experience i never thought jd have again at a pharmacy due to my current road to addiction recovery and thus having certain prescriptions that Walgreens and CVS pharmacists see and immediately change their treatment and willingness to help you in the blink of an eye. This pharmacy, with their regular staff, have NEVER talked down to me or made me feel anything less than a customer who deserves good service. Carrie is my favorite just because she’s usually the one to check me out and when she greeted me by name as I was swathed in my depression pajamas and purple beanie, I suddenly felt like I was a person. Again. Soon after, something happened where my meds wouldn’t be in until the next day but i didn’t have any left and I didn’t even have to say more than a shaky “ohh… umm” before she said “hang on let me check something” and caught the driver before he left the warehouse and I was able to pick up that day. Josie is EXTREMELY understanding and seems to care about her patients comfort and happiness overall so long as the proper Authorizations are sent in when I had to do early fills when I travelled for work and she would dispense for me to pay out of pocket since theres only so much insurance will do… Her complete lack of trepidation she had to do what I was needing within her ability instead of making the reckless and dangerous decision to “refuse” to fill despite doctor approval because they decided that it was what was best, pharmacists are still doing this when fentanyl is pervasive in the streets and I can only imagine how many people may have lost their lives just trying to not be sick because some pharmacist decided to wield their power on people they clearly think are below them. Josie treats me like I’m her favorite customer. She always emails me back quickly and makes Magic’s happen even if there may have been a passing awkwardness involving a pharmacist who Iim assuming was with the UMKC crew. … regardless of what that person did, I’m glad Josie was there to lead by example and hopefully teaxh the importance of compassion …. I think most who learn under this staff will surely go on to be helpful pharmacists that give another poor depressed woman her sense of dignity back someday at some pharmacy soon. Whenever I’ve had to take an issue to her, the swiftness with which the problem was fixed made me balk at the runaround a staff that was passing through had been giving me. .., if my parents weren’t so stubborn I’d get them over to Phillip’s. But sometimes when I’m bored and spiteful I scroll local Twitter coMplaints about Walgreens pharm and CVS and swoop in recommending Phillip’s. Some folks just would rather deal with disrespect and cruelty than get out of their cars to go inside…. Josie if you get the store to agree, I know a guy who will build a drive up window! Just kidding. I’m never going to stop singing the praises of this pharmacy. they’ve never let me down when the end of the day came."

"Always greeted with a friendly smile!! I love the team at Phillips Pharmacy. Phillips Pharmacy is a family owned and ran business. This makes a HUGE difference in customer service. They value their reputation and strive to make sure customers have answers to their questions. When possible they will fill a script you forgot to call in while picking up another! Yes, I have done this and try not to make it a habit but they gladly filled it for me. From compound prescriptions, medication needed and highly digestible vitamins this is your place. They care about your well being and it shows! I refer everyone I know to this Pharmacy! Thank you Phillips Pharmacy for being an amazing company and taking such good care of my family and friends!!"