West Central Missouri Community Action Agency

"LIHEAP Manager is excellent there. She is very helpful, knowledgeable, and kind."

"My family told you we couldn't afford housing. When we went homeless we told you we didn't have an address so call us and we will come pick up the paperwork. You sent the paperwork to our old address instead. Now that the post office emailed me, a week after you sent it, we both have called and went in person. SEVERAL times to get the paperwork bc we are HOMELESS now. You will only direct us that it is in the mail, call the main office. The idiots just mail it again. This is 3 times now in 2 weeks, and now you say we're about to be passed for negligence of paperwork! We're broke, but it's because of damn near 50% taxes. America is all ready paying you rent."

"Drove all the way there for them to tell me they couldn't do anything. Could have told me that on phone"

"So glad to have them but it's so frusterating that I never ever ever get someone on the line to talk to. I'm always leaving messages. It would be faster if they would just answer the phone. That way it can be dealt with instead of listening to machine write down my number and then calling and explaining why your calling. When u can simply look up the account right when I call. VERY FRUSTERATING. I WILL GIVE 5 STARS WHEN I CAN FINALLY GET THROUGH TO A PERSON. THANKS"

"We have been without heat and air for years. We had this old wood stove and a chimney full of hard creosote. I was so worried using that thing in the winter. We couldn't even chip the creosote out. And couldn't afford a new chimney. But when our unit did work it cost us $800.00 to $950.00 a month to run in the winter.... So we finally got caught up on our property taxes. Then applied for assistance. The day I called and found out we were approved. I cried hard happy tears. it was 105 in the house that day.. Two weeks later when we got our unit, that day it was 109 in our house. And as it was being installed I fell asleep in a recliner and woke up gasping for air soaked in sweat. I have post covid breathing problems.... The guy Randy putting it in .NEVER once complained. He worked on getting it all in and hooked up for 6 hours in that heat.. He was so kind and friendly. We were told that they were going to come insulate too. What I am saying is THANK YOU FROM THE BOTTOM OF OUT HEARTS West Central... My health is so much better now with air. I'm finally able to cook and clean and do laundry again. It was just too hot to do any of that before. Again THANK YOU...."