Louisburg Square Apartments & Townhomes 9301 Santa Fe Lane, Overland Park, KS 66212

"UPDATE (12/14/23): The assistant manager and manager mentioned in this review, posted in February, have been replaced sometime this year. I therefore give this place from a 2 to a 5 out of 5. I lived in this wonderful community for three years. I left only because I thought I was moving back to California, but by the time I decided to stay and rescind my lease, someone had rented out my apartment! Very unfortunate, I did love my place. But as wonderful as it was living here, I'm giving this place two stars because I was told by the assistant manager, after inspecting my apartment, that it looked really good, and that the only thing she marked was that there were holes in the wall that needed to be filled (which, by Kansas landlord laws, constitutes as normal wear and tear) which would amount to $7 out. When I received my deposit, not only did I not receive a single cent, but I owed $30. My nextdoor neighbor and dear friend of mine had this exact same issue, even though BOTH the manager and the assistant manager guaranteed him that he would be getting his deposit back because he did such a great job cleaning his apartment. When he brought up the issue with them, they essentially told him "Too bad, this is how it is." The receptionists [one of whom is now the assistant manager!], and the maintenance team, are all wonderful. I made some very dear friends in this community. The [former] management? Not so much. Anytime I would call in the assistant manager was typically very rude, also."

"Staff is very accommodating, our original move in date was the day before I was due with my baby. After talking with them, they were able to move us in a bit earlier. We are so thankful to them as we got everything put together just in time. There are a few things here and there that just come with living in an older complex, and a few things in the units could stand to be updated, but the community is nice, all of our favorite places can be reached just by taking 91st street, our neighbors are almost all friendly and I also really appreciate that our townhome is fairly soundproofed. Much better than our old complex where I could hear almost everything from our neighbors. Also really enjoy all of the storage the townhome comes with, hall closets on each floor, his and her closets in the main bedroom, plenty of cabinet space in the kitchen and bathrooms plus a basement."

"Maintenance team is AMAZING and does great in getting the job done. They are super nice and they know what they are doing. Leasing agents are also super nice and sweet and willing to always help you out. Love it here."

"Honestly. Everywhere you go you will have problems. Pick and choose your battles. With that being said I am VERY thankful for the management, office ladies and maintenance. I was looking for a safe neighborhood, good schools and decent place to live. I found all that and then some. Thank you Louisburg Square team and maintenance for doing everything you can without loosing your mind. (Everyone is short staffed now a days) and the Louisburg square team has shown me that they mean business and care. I am very thankful to have working AC again. Y’all rock!"

"We have lived here just over a year. We are impressed with how fast the maintenance requests get done and fixed. Staff is wonderful and apartments are maintained and a good deal for the location and price. We couldn’t recommend Louisburg Square more. Edit: one thing that is tough is we have a neighbor who smokes in their apartment and the smell goes through our vents often. Management has been sympathetic when called but has said their is nothing they can do."