Plaza For Rent

"Highly do not recommend renting from Plaza for Rent. After living there for 2+ years, when it was time for me to move out, they charged me $75 because I "didn't clean the shower door" specifically because it has "some specks on it." This was after I had spent an entire weekend cleaning the entire apartment. They also will charge you if you have any holes or normal wear and tear on your wall, but will also make you pay for the paint to cover it in the first place. Very scammy and they will do anything in their power to make sure you don't get your full security deposit back. Beware!"

"I am extremely disappointed in this apartment complex. Such a great location, but unfortunately the leasing/managerial offices do not care about the tenants at all. We have had some honestly ridiculous issues (i've never rated anything before, I'm quite easy to please), but none of those matter when it comes to the last. We put in our "60 day notice" 59 days in advance after a holiday weekend. They let us know we were not allowed to leave, and would be forced to go month-to-month. Fine by me, its a poor way to manage that but I understand. They then proceed to get new renters without communicating anything to us (we then thought we would stay here for a few months), and we found out this month we are being forced to leave after they were forcing us to stay!! Completely unacceptable. None of this is professional what so ever. On top of the maintenance issues we have had, believe me when I say you should just avoid the problems here. There are other places you can go and get a much better managing staff and far better communication. EDIT: If you are lucky and they respond to a maintenance issue (this happened 1 time), you get a "fix" that looks like this for the remainder of your stay. This has been like this since February, and I am leaving this month."

"Worst experience I have EVER had with renting. Everything is fine and dandy at the beginning until you have issues. Our dryer initially broke at the end of April, they came out trying to fix it a handful of times within that initial month. However, it kept breaking and then they kept getting lazier and lazier and eventually stopped trying to fix the dryer at all. They said they contacted professionals for help and we have not heard anything at all. We have been without a dryer for 5 months now. Great job management. THEN we would express our frustration to them through email and the "portal" (that they claim doesn't work when they don't want to reply) and we would never get any communication back. When trying to let management know we would not be renewing our lease for the following year, the communication was so desperately poor, we didn't even know when our official move out date was until we emailed trying to extend it a month (due to buying a house). Wish we stayed at our old rental. Not worth it!"

"For the Plaza fountains property. I have lived in Kansas City and on the plaza for 3 and 1/2 years and I lived here for a year. Hands down this is the best property that I have lived in during my time in Kansas City. I am only moving because I am moving to another city. The apartments are newly renovated and well maintained. I have also not had issues with noise outside of what you expect with living in an apartment. The few times that I had maintenance issues or needed assistance from management, I got the help that I needed in a timely manner. It does not have fancy amenities like a lot of luxury apartments but for the price it cannot be beat. I have also never had issues with parking."

"We moved into Plaza Terrace over two years ago. We were moving from Memphis and worked with Kay Kay over the phone and email and was met with nothing but professional and attentive customer service. We were blown away by the quality of the space for the price and have loved living there ever since. Plus, you are so close to everything the location is amazing. The maintenance team is so friendly, helpful and quick to answer any request and always go above and beyond. Margo and Kay Kay are extremely responsive and helpful at every turn especially considering how many properties they manage. We are renewing our lease for our third year and can't imagine living anywhere else in KC! I can't recommend Plaza for Rent enough!"