Morgan Ford Massage & Spa

"I had my first ever facial scheduled at Morganford Spa - Webster Groves. I unfortunately tested positive for covid late evening before my facial the next morning. I called in and initially was told the 100% same day cancellation cost stood but ultimately provided my covid+ results & was able to reschedule for when I was covid negative. I went for my appointment this evening. I was greeted at the front by Mary. She went over some of the product line that Holly would be using in the waiting area, offered me water, and a nice place to wait prior to my facial. I then had the Farmhouse Facial with Holly. It was absolutely relaxing & Holly was great! 10/10 recommend. I left relaxed and with a a few new products for myself & to gift."

"First time I went it was nice and second time it was not. The massage therapist didn't use oil or lotion and I still have several knots in my back I literally paid for it because I didn't want any trouble but I almost got up in middle of my massage and walked out. I have massages every 2 weeks and I have never had a massage the way it was when I came there the other day. It almost seemed like she didn't even know what she was doing. Also the bedding seemed like it had not been washed it smelled and now I have a yeast infection in my belly button ."

"Phenomenal. Oh my gawwwddd!! I just had a massage by Courtney and she's THE BEST in all of STL. Plus the gal up front was INCREDIBLY helpful. Y'all gotta come here."

"My husband made a 60 min massage appointment for me over the phone. He spoke to someone with a female voice who scheduled the same day appointment. My husband double checked with the person on the line the date, time, location (Webster Groves), and the person who would be doing the massage (Holly). I arrive 10 minutes before appointment and wait for my turn to check in. When it's my turn, the receptionist first says that I am 45 min late for my 90min massage but they can still get me in for the remaining time. I told her my last name again, she had mistaken me for another Elizabeth; no big deal. Then she can't find my appointment and says Holly doesn't even do massages. She can't find my appointment at all. She then tries to call a manager for several minutes and no one picks up or answers through their messaging system. I felt bad for her because no one was communicating with her. She takes my information and says that a manager will call me soon. It's been 2 days and I haven't heard from anyone. My family has been coming here off and on since we've moved to WG 7 years ago. We especially liked Molly who has given exceptional care. After this experience, it's clear there is major problems with organization and communication and my time is valuable to me. My family and I will be trying another WG spa in the future."

"The space is nicely decorated and the waiting area is comfortable. My massage from Josh was amazing! The only drawback was that the music from the Mexican restaurant next door could not be drowned out by the spa music. If you’re looking for total zen, you may want to pick a downstairs room. Overall, it was great and I will visit again."