Zen Massage & Day Spa

"I would not recommend this place. When I called to make an appointment, it was very difficult partly because of the language barrier but also because she wouldn't let me book a time during the "busy" time of the day on the weekends. It was a very confusing phone call trying to figure out when they actually had appointments available, but after attempting to go to my appointment today I realized they just want to keep the busy times open for walk-ins, and they actually don't really respect appointment times anyway (they had no appointment written down for me when I showed up). Then, I tried to use my Groupon, which had expired, but told them I would like to use the $80 paid value for a 60 minute massage. They told me that was not possible, that they would have to talk to the owner, and I would have to come back. When I was there, I realized a 60 minute body massage is actually less than the $80 paid for the Groupon so it should have more than covered the service I requested. I tried to explain this for about 10 minutes while she used a translation app on her phone to read the fine print on the Groupon. She also said she couldn't call the owner now to resolve this because she was "working," so I'm pretty sure that 10 minutes took away from the middle of another customer's massage. Completely unprofessional and not worth the hassle."

"Disappointing experience today, called to schedule an appointment at 6:00, said they were busy but 7:00 was free. Great, no problem, drive 20 minutes to get there, was about five minutes early for the 7:00 appointment. Guess what, they were busy, said come back at 7:30. Yeah right, like I’m gonna try that again. Too many other places nearby that don’t play games like this, suggest you look at other places for a better, more reliable experience."

"I recently had my second message here and I am hooked! I’ve never had such a good experience with a message. The table shower is an exceptional way to end the message."

"I would have left a half star or no star if the system would let me. This place gave me a seedy feeling. The therapist never talked to me about my needs, just came in and said, "Get undressed," walked out, and left the door open. She left the room 3x during the massage, eating up about 12 minutes of the 60-minute massage. After the massage, she demanded a tip. I did not feel that she deserved a tip and asked for a manager. She said she was and blocked the door so I couldn't leave, all while demanding a tip again. I had to push her out of the way to get out the door. The hot stones were nice, though."

"My husband and I visited Zen Massage and Day Spa for a couples massage. Not long into our massage, my masseuse left the room to go talk to someone, and left me completely exposed. Throughout the duration of our massage, she and her partner spoke and laughed which really took away from the relaxing environment. When we left, we gave a 15% tip, which I felt was more than reasonable. They looked at us very disappointed, and moved the candy bowl on the counter that was blocking a sign that said that there was a 20% tip minimum. Seeing as I didn't have any small bills on me, I got guilted into giving a tip that was much higher than was deserved. There are lots more massage facilities in the area, and I will be trying those before I come back here."