AAA Independence Insurance and Member Services

"I would give a 0 star ⭐️ if I could. I have been a long time member and in Jan of 2024 I called for a tow and after 72 hours of no shows, cancellations, stating that they had picked up the vehicle (they hadn’t)…they finally arrived and towed my vehicle 11 miles to the dealership. I have now spent 2 months trying to get someone to call me back with false promises of a manager calling me within 3 days (funny how revealed them 3 days). These folks don’t care about you, your vehicle, your family or your situation. Save your money and find another company to use!!!"

"I waited over 3 hours for a tow last night with snow and zero weather. Finally called another tow company. 45 minutes later I was towed and thawing out. I have premier AAA service and they said I should look on the web site and get a reimbursement form. They will consider it. What happened to AAA?"

"David is the worst insurance agent ever. He’s a crook. He quoted me a rate and then overcharged me. When I called he promised there would be a credit for my next bill, but my next bill had an ever higher charge! When I called and he canceled he said he canceled me but he didn’t. I was charged again! And guess what? I was charged even more. I finally called corporate to get canceled. I ran to another insurance company fast. Best decision I ever made. Don’t use this location!"

"Terrible insurance company. Would rate lower if I could. They do have a couple good people here which conflicts me to do a review but overall they will screw you around. Please don’t use AAA at least this location"

"Staff was able to answer all of my questions and get my international driving permit quickly. Really nice experience and checked off one of the big to-dos before my trip. I also reccomend bringing the passport-sized photos and completed paperwork with you instead of having them done and filling it out there if you can :)"