SSM Health Behavioral Health Urgent Care

"I have been having some panic or anxiety attacks and needed SOMETHING/ANYTHING to alleviate what I was going through so I headed over to SSM Behavioral Health "Urgent Care" "thinking" I was going to get SOME KIND of relief or medications to subside what was going on with me. I talked with the nurse. She asks me an assortment of questions based on my mental health and how I was feeling. Then the Dr. came in and talked with me briefly and I was told that they couldn't do ANYTHING for me as far as medication due to the medication I was on for my heart. Lame excuse. YOU could have prescribed me SOMETHING but you chose not to. They mentioned for me to do some "breathing exercises" and they gave me some paperwork for something else. I walked out. What a waste of time and to send someone out into the World feeling the way I did is UNEXCEPTABLE. To actually go to someone "seeking for help" and be told that they can't do anything.....well, you can imagine how I felt...lost and hopeless. NOW I have 2 bills. One for $80 and the other for $110..for what? For talking to me to tell me that you couldn't do ANYTHING for me ?"

"i wish i could give negative stars. i only came in here for a medicine change bc i felt like my antidepressants weren't working. lady at the front desk is rude and should be fired. even ppl working at mcdonalds are more friendly than her. in my chart the nurses put that i self harm and cut my wrists which i didnt. they didnt even ask me to show my wrists. i got put into the psych ward and they basically told me that if i didnt “volunteer” to sign the papers then theyd put me in there for 6 days. so obviously i had to sign the papers, after i was crying for so long, one of the nurses asked why am i crying when i volunteered to sign the papers to go into the ward. I DIDNT VOLUNTEER I WAS FORCED WITH 2 TERRIBLE OPTIONS. i had no intention of staying there but they forced me. i wanted to speak to a psychiatrist at the time to at least discuss this issue and miscommunication and the nurses said no. after crying for about 4 hours, waiting for a room for 1 hour, i was admitted into the psych ward. i was treated as if i wasnt human. when i was having panic attacks and crying at the fact that i wasnt meant to be there, one of the nurses said for me to stop crying and adapt because im only making things worse and they wont let me leave. i was crying the whole night and couldnt sleep bc i just wanted to go home to my dad. i had to take sleeping and anxiety meds to fall asleep. in the morning i also cried in despair because i couldnt do anything but wait for the doctor to talk to me and sign my release papers. i had to WAIT for everything. i had to wait for my verdict, wait for my room, wait for the social workers. i wasnt MEANT to be there. i felt so helpless bc i couldnt do anything. i had no power and had to comply to everything or else i couldnt leave. the nurses walked past me and didn’t acknowledge my presence. it was as if i didnt exist at all. i didnt know they would do this. it was such an unfamiliar and unfair situation. the nurses made me strip down in front of them and change into psych ward clothing. they took all my belongings. refused to let me leave, made me wait for my verdict WHEN I WASNT SUPPOSED TO BE IN THERE IN THE FIRST PLACE. i slept on an uncomfy, dented, crooked bed with a blanket as thin as paper. i felt less than an animal and whenever i saw nurses leave to go home, i felt immense jealousy that they could treat me like this and leave without any consequences. i didnt want to eat, sleep or brush my teeth because i just wanted to go home, but i had to or else they wouldve thought i was depressed and made me stay for longer. they thought i was depressed bc of my outside situation, but being in the ward made me have panic attacks and crying fits that i never knew i could have. im a 21 year old and this will be the most traumatic thing that happens in my life. had i known they would do this to me i wouldve never came here. i just wanted to go home to my dad and i was forcefully put in there. even the rn and psychiatrist that i saw in the morning told me that i shouldnt be in there. so basically i was put in there for no reason. this whole situation was extremely dehumanizing, degrading, and traumatic. this only made things worse. the fact that i have regret for seeking help is crazy to me. they are just wanting money, not actually helping u or listening to what u have to say. my only saving grace was the doctor who let me go, the social worker, and 3 nurses in total. everyone else from the receptionist to the nurses and nurse practitioners made me feel as if i was worthless. i will never come back. DO NOT ever come here, go to your primary doctor instead or go to counseling if u need the help. clearly they only want insurance money. this is a pathetic excuse of a behavioral health facility. i will have to go to counseling because of this traumatic event"

"From the moment we walked into this urgent care with our teenage son, we saw their receptionist be rude and unkind to everyone. If we weren't in a desperate situation we would have left. We will NEVER come back."

"I cannot begin to say how helpful this facility is. Erica and Beth, the nurse practitioners are incredibly kind and helpful, just like the rest of the staff. The receptionist, the doctor who got my vitals, and the counseling referral person were just as kind and understanding. Cannot recommend this place enough if you need help."