Lighting Emporium

"Customer service is not good. They will not call you back regarding items you ordered and not delivered as promised. This occurred more than once on the same item."

"lights look great and so does the furniture, but I really hope everyone has a better experience than what i’ve had. I have had the wrong lights ordered, broken lights delivered, the wrong color of the correct light delivered, I had to fight to get a full refund when the sales person I worked with no longer worked there. I then had an order get lost, and when I came to pick it up, my salesperson frantically told me to go find someone else to help me because she was too overwhelmed. I have now called 5 times within the last two months and successfully spoken to two people who told me my broken piece (it came out of the box broken) would be ordered at no cost.. i’ve received no confirmation, no update, and the only time i’ve gotten called back after leaving a voicemail, they called me 8 times in a row until I had to step out of a work meeting to answer. Overall, I’ve had a very poor experience."

"The store is gorgeous but their customer service wasn't great. I ordered some lights, didn't hear from them when they were supposed to be in, so I called them and they said they were going to be shipped that week (this was 4 weeks after ordering the lights). Waited a couple more weeks without any communication from them, finally I called them back and they told me my items were on back order. Communication is key, and they couldn't pick up the phone to let me know what was going on."

"I have had a very limited experience with this business, but it was a great one. I needed a part for my ceiling fan that was old, and they had one and just gave it to me. They also treated me very kindly even though I was there for what amount of to just charity! lol"

"Like this store, they have unique furniture and accessories....their lighting is massive if you are building a home and you can afford the nicer things, that you can't find elsewhere. Give this place a look...you can get one of a kind pieces by choosing your own fabrics. Not good at decorating in? ...Well no problem they have professionals just for you!"