Olathe Health Urgent Care - Gardner Edgerton

"When I got to the walk-in clinic at 5pm with a very visibly sick little kid, we were turned away saying they don't have anymore walk in appointments available and said we could go to Arbor Creek in Olathe. But Arbor creek also closes at 6:30.... very frustrating and upsetting to be told to leave and drive further away or come back tomorrow when my child is obviously very ill. Very disappointed in this location especially since my child had been seen and treated there in the recent past."

"Very impressed with the service and care I received here. Went to the Urgent Care, walked in at 4:00, was scheduled for a 5:00 appointment, was seen at 4:30, had an X-ray done, and was out the door by 5:15."

"We have had good and bad experiences here. Mostly bad though especially by the front end staff. Told 45m wait and was told originally if we left the parking lot we’d lose our place, asked because I was going to need to pump soon (breastfeeding). Ends up being over an hour, call for an update since we had to wait in the car. Still multiple people in front of us. Call 30 min later for an update because I was past due for pumping and let them know that. Was told I was next to be called back. Was another 15m but once inside they knew the need to rush because I needed to pump. They ran the test for my son and said they’d call with the results so I could get home to pump but gave me the necessary info of next steps for either way the test went. By the time they finished explaining we had the test results and were outta there. Needed urgent care to get meds, was 99% sure I had strep. Was 20m away (on a good day but it was a snowy day) from the office so I called to verify when they were stopping taking more patients for the night since I’ve experienced they stop earlier that close if too many are in line. They said 5:30 which was exactly 20m away so I asked if I could get in line before I got there or if I had to be in the parking lot. They required to be in the parking lot and said I could come at 7am next day. Told them my 9m old was scheduled for surgery 6:30am next day so I wanted to prevent illness around her asap and needed to confirm what I had before her surgery. They LAUGHED and said oh well. After trying multiple other urgent cares in Gardner and Olathe that had also closed I had to go to the ER just because I wasn’t in the parking lot to check in until 5:30pm when I tried to call ahead… (FYI all it was, was strep.) Yes, I understand other urgent cares were also closed unusually too. However, had they had any grace, they could have checked me in while driving and then just not called me in until I called back to confirm I was in the parking lot. And they wouldn’t have needed to wait had I shown up late because then that would’ve been on me."

"Completely understaffed. Close for lunch essentially without saying so online telling folks no walk-in being taken, but it’s to clear out the waiting area. Longest wait I’ve ever experienced at any urgent care the two times I’ve been here both in the main waiting area, and once in a room, including waiting for the X-ray tech to return from lunch. Doors are not ADA compliant in patient rooms either. Policy for walk-in or scheduling a time always varies depending on amount of people waiting."

"I would not reccomend. Especially if you are going to see Nurse practitioner Ashley Burk. She is extremely cold and rude. I felt she tried to get me out the door as fast as she could. She did not care to figure out what was actually wrong. She tried sending me off with muscle relaxers with severe neck and back pain. When I asked if she thought it was anything bad or serious she said she did not know. She made it clear she did not know and did not care. Although I will say the staff up front were very kind and the X-ray tech was extremely caring and nice."