Mercy Clinic Endocrinology - Joplin

"Appt staff is rude and it took 5 phone calls to finally get someone to call me back to make an appt for my husband. I had left a msg on the 5th pc letting them know this was #5. So when the appt nurse called me finally, she was very unprofessional, "So what's your problem Sweetheart?". Told her I've been trying to make an appt for my husband as we've been referred to Dr Nazer. So she said okay, laid the phone down on the desk, not on hold, for 19 minutes so I could hear all the gosip and conversations. Then she came back and gave us an appt 3 mos from now. Very vicious unprofessional."

"I love this clinic! They are knowledgeable about how to handle my diabetes and they work with me to manage my diabetes!"

"This has to be one of the worst doctor offices I have ever seen! The doctor prescribed my wife a new insulin. I mistakenly picked up her old insulin as well at the pharmacy. They then dropped my wife for non-compliance for picking up the old insulin. This is what we were told by the nurse, who has been rude at every appointment! I tried to explain that I was the one had accidentally picked up the old phone insulin but some director who was on the call with the nurse (without my knowledge) broke in and said the decision had already been made. The real reason for the drop is because this nurse has been rude at both appointments and my wife put that on her surveys when she received them. DO NOT GO HERE!"

"This office is falsely claiming I have multiple missed appointments and the office staff member I spoke to on the phone stated that I will "never" be allowed to be a patient here. They have no proof, and refuse to listen to reason. Absolutely awful customer service."