Gentry Medical Center - Community Physicians Group

"If I could give zero starts I would. The dr and APN Casey are both great!!! Those two I would give 5 stars all day long. Unfortunately the APN I saw (I don't remember her name but she's the only other one who works there) told me she was running specific blood work I asked for. Then when called THREE times by two different people about the results they said the specific thing I was after came back with no issues I even double checked. Things seemed off so I had them send my results to a different dr who said what I was asking about was never even tested!! After finally getting a hold of the office manager (which I had to physically go up there to do so) she basically called me a liar and that it wasn't possible because it wasn't on my chart that it happened. She was rude, not concerned and seemed like I was just a huge bother! An apology would have gone a long way with me! I understand in a world where everyone is sue happy it's hard to do so but had I received an apology I would have been seen by the actual dr for what I was after and moved on with my life."

"I have called 5 times between yesterday andnthis morning to report that my prescription was never put back in , everytime they tell me the dr will call i wait all day checking the phone and nothing 5 times ive gone through this , i came in spent more money for blood work and they were suppossed put my refill in but they still havent ."

"I was scheduled for a 7:30 wellness appointment, I drive from Fayetteville and it was raining this morning. I was 10 minutes late. I walked in and told the girl at the front desk who I was and apologized for being late. She picked up the phone and called someone in the back. I assumed it was the nurse cause she said "Your No-Show is here". Obviously they had been talking about me. I would have much rather she tell me I needed to reschedule, rather than realize I was the butt of there morning joke. Now I wonder what else they discuss about me."

"We have seen Dr. Mathur for child well checks for many years now and we love him and the rest of the staff. They are always very kind and we never have to wait long. He makes the appointments fun for the kids and always takes the time to answer any questions we may have. We are very grateful for this place!"

"I won't go back. Saw a new nurse practitioner because my old one moved away. Couldn't get my prescription for 48 hours after the visit! Called three times to the office (incompetent support staff). Couldn't get, and am still waiting (after 10 days) for a simple blood test results. I always hear loud laughing and talking while in the waiting room. Very unprofessional."