Mid-Continent Public Library - Parkville Branch

"I called to get help for a passport appointment and spoke with the most hateful and rude woman who cut me off as I was politely asking her about passport services offered at the library. She continued to cut me off and then lilted her voice patronizingly and said "maybe I should call a post office or something." I wish that I could describe how disgustingly sarcastic and awful she was for absolutely no reason at all. This is so unfortunate and I really needed guidance since this service is provided at this location."

"My experience is awesome the costumer service is excellent. Wheel chair accessible to."

"Would not use this library for passport processing. They messed up on my husband's application and he received a 2 year passport instead of a 10 year passport. They received all original documents and they sent in a copy when they were supposed to send in original. Now we have to send in application again (which processing times now can be up to 6 months) so he will not have his passport during that time putting his travel plans on hold, we have to send in another picture and go through the hassle again. We paid for a service that did not meet expectations. They need to train their staff and they need to know the proper protocol for passport applications. In addition they are run of the mill liberal library that prominently places and purchases large amounts of innapropriate books for children like "Julian's a Mermaid" (over 17 copies and prominently displayed in front for kids to see) but are actively suppressing Brave Book series (only 2 titles available of over 30+ and they only have 5 measly copies available) They talk about book bans but they are all for it when it doesn't fit their philosophy. Dense workers who can't even process a correct passport application and suppression of books that don't fit their agenda. The quality and intelligence of librarians nationwide has plummeted since they're focused more on activism than doing the job my taxpayer dollars pay for them to do."

"Everyone is friendly and helpful and if they do not have a book they will check other locations to see if they can get the book brought over from another location. The place is clean and well organized."

"Library staff member Corbin coordinated a NaNoWriMo write-in. Corbin gave me some great information on Mid-Continent's genealogy and history collection, as well as support through the library and in the community for writing and creativity. Other library staff helped with other questions as well. The library is a great part of the community. Keep going and supporting it, and funding it too. Thank you!!"