University Health Community Care Fairmount 606 South Hardy Avenue, Independence, MO 64053

"I know there have been a lot of people having negative experiences with this place, but my overall experience was very positive! The one downside was when I first called to see if they accepted my insurance, the representative said "no". I later discovered from someone else that they actually do, which annoyed me. But that was one person's ignorance, and I don't think that reflects the facility as a whole."

"I can’t even express how much I love this medical office. I have terrible anxiety, especially when it involves my health and going somewhere new. Luckily, the staff were so helpful, patient and friendly. Thank you Mandy and Andrea. I think I found my long term provider, which eases my anxiety. I highly recommend this office for your medical needs. They even offer virtual visits, that’s convenience!"

"This place is ridiculous! I had 2 appts scheduled for my daughter and I back to back they would only see one of us. I called because I was running late and they instructed me to come on if I could get there within the 15 minute window. We were scheduled from 1:20- 3-20 an hour a piece with the same provider in the same office. I walked in before the 15 minutes and they would not see me. It is very difficult to get an appointment these days. My appointment would’ve literally taken half of the scheduled time allotted for the exam. They are rude and don’t want to be bothered with you! The lady Brandy at the front was very nice and helpful but no one would get up and go explain the situation in the back and if they would’ve I probably would’ve been seen"

"This clinic limits the number of appointments per day, which IS the downside of going to this particular clinic. Every time I call this clinic to set up an appointment, I had a reasonable expectation to be seen as soon as possible. The soonest the doctor can see me is in two weeks. I don't have two weeks. I have an immediate concern that needs to be looked at asap, not in two weeks. Having to wait two weeks to be seen for an issue is ridiculous. I should not have to wait this long to be seen by a doctor for a health concern. What happened to quality healthcare? What happened to excellent service? We don't matter because the staff at this clinic are not concerned about our wellbeing. I guess a phone call to Guest Services is my next option to lodge a complaint about this clinic. The COVID guidelines have been lifted. There should be absolutely NO reason to limit the appointments each day. Open up that calendar and start giving us appointments for the SAME DAY service we expect so we can have our health concerns be addressed. I absolutely will advise anyone to go somewhere else for their better healthcare options. This is ridiculous... TWO WEEKS!! No thanks. I want to be seen the same day for health concerns that needed to be addressed asap. Screw this clinic.."

"The receptionist/front desk staff were amazing and so kind. I got to my appointment 20 minutes early like they requested but I waited 50 minutes on top of that to see the nurse practioner. They told me it would be 5-10 more minutes around 20 minutes prior to that. When I saw one patient who got there after me left, I also left. It is silly to request someone be there 30 minutes prior but leave them waiting for longer."