Saint Luke's Primary Care-Independence

"Apparently, if you haven’t seen your PCP in three years, even though last year they recommended that you go to St.Lukes walk-in clinic because they were to busy to see you, you are considered a new patient. I have been w/Dr. Todd Fristo for years, but he no longer takes new patients now, so I’m left to search for a new PCP. Something is very wrong w/this policy. I do not recommend the St. Luke’s Primary Care, they are too big to care Disappointing, standard canned ‘copy and paste’ response!! Bottom line, your three year policy to be seen by a doctor (walk-in clinic does not count) or you’re a new patient—promotes the opposite of good health. If I truly meant something as a patient, St.Lukes Primary Care, you should reach out to me. You have my info. I’ve already tried to give you my business, will not be contacting you back again."

"I have been under the care of Dr. Bumgarner and team for about 3-4 years now, and I haven’t had one bad experience with them. Just recently I needed some paperwork completed for my employer by Dr. Bumgarner and it was urgent. I called to them to let them know how urgent it was and they called me back within 10 mins of me leaving my voicemail. They asked me to drop the paperwork off to them and they will get them filled out. Like every doctors office and how busy they are, I thought it was gonna take 2-3 days for them to let me know I can pick it up. They called me the next day that it was ready for me. It’s situations like this that reassures me I have the greatest care team because they really do care! So grateful for them!"

"I have been here 2 times so far. I see Dr Marshall Taylor and has had a great experience as a new patient. When I wanted to change a medication dosage all I had to do was message him in the app and it was handled. Happy to have found this doctor since moving to the area."

"I feel like all they do is push you off on someone else. Never really help find solutions. The nurses are lazy, and you end up doing the work they're hired to do. Such as finding your own specialists and providing them the information so a referral can be submitted. They don't reach out and inform the specialists why you're needed to be seen. People with multiple health problems are overwhelmed by having to do this on their own."

"The ladies at the front desk were so kind and helpful (we had a hick up with my daughters appointments), and they were quick and kind to sort it out. The doctor they saw was kind and listened. I'm very happy with them so far."