MinuteClinic at CVS

"Worst customer service ever! Made a appointment at the location then came at my appointment time and they told me that I clicked on the wrong option even thow I called customer service and they told me what option to click on and basically told me that was my problem not there’s! These people just want to take advantage of you being sick or in my case I just needed a physical for my insurance. She even called her supervisor and she dint care either she told me that what I needed took 30 min and what I clicked on (other issue) was only a 25 min appointment for five min they couldn’t help me! Hope this goes to corporate! And they get this resolved… they need all new people there hopefully get things back to how it should be!"

"Made an appointment, missed work because the website stated they could take off skin tags, I come in, check in at the kiosk and as I come in the room the women working states they don’t do skin tag removals and they need it off their website. Never coming back, not to even purchase anything. I can see why this store has 2 stars."

"Tried to make an appointment online the night before going in to get a strep test done and it said they had no appointments until Monday mid day. So I figured the system was down like it has been before. I walked in and was immediately told if I didn't have an appointment I wasn't going to be seen. I told them that all the other urgent cares weren't open and all I needed was a strep test. They said they are full doing sports physicals today. While there was only one person in the waiting room and 2 physicians there. One logging on the computer and the other just walking around talking to people (not minute clinic patients) guess I won't be coming back here again."

"The pharmacist for the pharmacy didn't show up for work the day I came in so when I left there were about 20+ people who were still waiting for them to show up over an hour after they were supposed to have opened. My insurance information was taken but not used so I was charged for nearly $1000 because they decided not to use my information for the labs. My lab results were only given verbally by a nurse who wouldn't identify themselves and instead alarmedly asked if I had symptoms "yet" repeatedly. I had to question them at length to even figure out what the results were. They then wouldn't give me my results in a physical copy, I had to call several times over the course of 3 weeks to finally get my results. Corporate CVS Customer Support told the nurse specifically to release my results and they still didn't do it I had to call several more times. The single most horrific medical experience I've ever had."

"Was seen for fatigue, chest pain, shortness of breath and chills. Received a phone call from the nurse when I’m about to pull in to the location asking if I did a Covid test which I said no. She asked me to go somewhere else and get one before the appointment. I said I was already at the location because it was 5 minutes prior to my appointment time. She said I could be tested there then. Test came back negative and they didn’t seem to care about what could be going on if it wasn’t Covid. Didn’t even take my temperature. Would recommend making a appointment else where."