CenterPointe Hospital 4801 Weldon Spring Parkway, Saint Charles, MO 63304

"Would give a zero if possible! DO NOT allow anyone you care about to come here. The Nurse Supervisors, Lisa and Brett, refuse to discuss my daughter's care. She has shown signs of Lithium Poisoning and passed out once. They have refused after my request to check her Lithium levels for 8 days in spite of reporting multiple clinical signs of it. After starting Lithium, she reported stomach pain so they sent her to Progress West to have a stomach x ray but not test her Lithium levels. After arriving 60 minutes ago and requesting to speak with Lisa, the nurse supervisor, I was able to get through on thephone. She said she was busy and would come up when she had time then hung up on me. This is after I spoke with Lisa via phone four hours ago and she said she would call back. Feel free to contact me for additional information."

"I was sent here about a year ago twice and never thought to put a review till now after seeing so many others come out about there experiences here that I thought I needed to speak up about the living conditions of this facility. When I was first admitted here I was really nervous and scared because I’ve heard so many stories from friends of places like these being terrible and just overall making mental health worse. I was referred here by my school and I went trusting their judgment. Before hand I was receiving an out patient group therapy program that DID NOT help me in any shape way or form but that’s a whole other story. First thing that happened was a strip check which made me extremely uncomfortable and anxious as they looked me up and down and grabbed my arm examining my SH poking and prodding like a I was a lab animal. Afterwards they took all my belongings including my clothes, shoes, a belt, and my phone which I had stupidly brought with me being my first time. They put all my items in a clear bin and I never got my stuff back till the LAST DAY before I was finally discharged. The food made me nauseous and just being there overall made me feel sick like I was going to throw up. We were all forced into a “day room” which is where we would spend 99% of our time till it was time to go to bed. The beds are like gym matts and the bedding is not clean and smells awful I could never get any good rest because of the smell. The bathrooms were not clean and we had to share with about three or four other people. Usually I wasn’t even able to shower at all because other people were using the bathrooms. The staff are extremely neglectful as well and they wouldn’t even care or ask if I had showered and I often went three days without it. We are also required to pee in a cup and get our blood drawn. I peed in the cup and gave it to the front like I was told and they just left it up on the counter for everyone to see for two whole days. My pee was clearly too dark and even Nelson (one of the staff) pointed this out but I was never given any drinks to help with it even though they said they would. The ladies drawing the blood did not know what they were doing either. They drew my blood TWICE from the same spot and I almost passed out and threw up. I was laying on the floor struggling to walk and I had to beg to lay down in my room before they finally let me. I think one of the worst parts of this place though is that they don’t do anything. We don’t do anything. We’re forced into the “day room” all day where we sit and do nothing in plastic chairs that make our backs hurt. Numerous people complained about this too but no one did anything and the “schedule” was never followed. For example it would say things like “gym” or “art” but we never went so everyone was just crammed in the room. There was also this one patient who I won’t say the name of. She was a trans patient who was openly bullied by everyone but none of the staff did anything about it. I was admitted for about a week and two days my first stay. I did meet some great people/staff while I stayed (barely any) and that does not excuse the other 99% of trauma that I had experienced. There was one staff in particular (a tech) his name is Mike Nettles. I remeber he would preach on and on non stop while being our tech and made people feel like a burden or like he was put off when someone needed to use the bathroom like every other staff. He didn’t like me in particular for some reason and would have me read through the entire rule book every morning which was about five or six pages long. He threatened us that if we didn’t read it he’d make us stay longer for “not following rules” and “compiling” so I did. He also had my friend do this a couple times as well but I usually ended up just doing it. The outside was littered with cigarettes and not cleaned either. There are a few staff members who are kind and made me feel okay. I can’t remember her name but there was a really nice lady there. Anyway there’s a lot more but this is all I can fit into this review."

"Zero star if I could. BEWARE !!!! Not appropriate for anyone to receive care here! Also please do your research regarding facilities for behavioral health! You will not find this place listed on Missouri department of Mental Health does not even list this place under resource or as a location for treatment. The Missouri Suicide Prevention Network does not list this as a place for treatment. The Missouri Behavioral Health Council does not list this place as a resource either. I find it strange when looking for treatment this place is not mentioned on any website as a place for treatment! That says a lot! I wish I would have done more research before taking my loved one to this place! This place should be ashamed to say this is treatment or to charge you or your insurance! They have several names, CenterPointe also known as Little Hills Health Care. They are also know as Serenity Health in Saint Peter MO 3 office locations in the metro St. Louis area and 1 office in Columbia, MO. Be careful where you go! This place is the worse! They don’t make you better they make you worse! The point of places like this is to get better and have a place to go and to know when to ask for help! It’s sad when your loved one reaches out for help and this is the help they get! It can make a person never want to reach out for help again! They like to make you afraid and put fear in you no compassion or empathy! File a attorney general complaint regarding either a Consumer Complaints or Resident/Patient Abuse, Neglect or Exploitation. I would file a grievance with facility as required to notify the facility your concerns, Notify any and all state senators, house of representatives regarding the care this place provides and your rights as a human being taken from you. I would even send to the governor. File a grievance with the MO mental health. Maybe none of this will help but you have a voice use it. You wonder why our mental health system is so broken it is because of places like this, because of this place my loved one is afraid to seek help for fear of being sent back to this place, Please speak up use your voice, Be heard,"

"I admitted myself to CenterPointe on 10-3-23 for alcohol dependence. I was hopeful that this location would be able to help address my addiction. Had I known what kind of facility they were running there I would have never gone. While I was staying in detox my roommate was given my medication even though they charted that I had received it. Unfortunately this was not the only time medication errors occurred. When I was in residential the nursing staff dosed my medication incorrectly numerous times. Medication that I was only supposed to receive half a dose I was given full tablets. They did not pass medications by using a pyxis, but instead laid out paper ketchup containers on a cart and put meds inside cups to distribute. You never knew if you were receiving the proper medication. When I tried to bring up my concerns to the nursing staff I was told I "was crazy" and that I was "lying" about what they were doing. I left AMA at midnight and checked myself into Sana Lake and had the best experience there. Please do not go to this facility for help. There are so many people there with law suits against them for negligent care."

"If you or someone you love want to get help, do not go here! I have never experienced an inpatient stay ever and I will never seek inpatient stays anywhere else due to the terrible experience I had here. I was just recently discharged after being held for 7 days and I have more issues now than what I was sent here for. The only thing that kept me from having a breakdown every day were the other women I spoke to while being there- that essentially was the only “help” or “therapy” I received. My first day there I was given a medication and I had not even seen a doctor and when I questioned it, I was made to feel “crazy”. They have schedules printed out for men and women and not a single thing was followed on this schedule. We never had groups or medication education or gym/art time until the entire group complained about how being here has not helped any of us and how we were being held in a day room from 7am until 8pm and not a single thing was being done. I witnessed staff be extremely rude/hateful/condescending to patients, including myself, for simple things such as asking for towels to shower or clean scrubs to wear. They were out of soap to clean your body and hair most days and never seemed to care. I also witnessed several verbal altercations between staff members which I found to be extremely unprofessional. There were so many inconsistencies and “policies” that were never followed until our entire group complained about the terrible care we were receiving. I personally experienced a nurse trying to give me someone else’s medication twice because she wasn’t even in my chart. If I hadn’t looked at the computer screen and noticed it wasn’t my name, I would have been given someone else’s medication. I also witnessed a friend of mine be extremely medically neglected. I won’t share her story because I’m sure a review will be left about it, but it broke my heart. The last few days I was there, we were locked out of our rooms all day and expected to share the same bathroom. In my room/bathroom, the toilet leaked and it smelled terrible and when I got out of bed one morning, I stepped in a puddle of water and when I told someone, they did not seem to care. Also, I was told 3 different times of days I would be discharged and when I questioned it, I was told the psychiatrist likes to tell patients they can be discharged but does not like to do the paperwork- how unprofessional! When I was admitted, a few of my personal belongings were taken from me, one thing including my glasses and I was not able to see for 3 days and the only reason I got them back was because my mother complained when she came to see me for a visit. I had several family members call to check on me and find out what was going on with my care and when they were transferred to the unit I was in, they were hung up on. I personally witnessed, while I was on the phone with a family member, the secretary on our unit pick up the phone and then hang it back up. There were a couple of nurses/techs that were polite and answered questions/attended to needs I had, but for the most part they acted like it put them out to do their job. There were several techs that I would see answer their personal cell phones and ignore patients because they were texting. The list goes on and on, but I do feel like I experienced a trauma being in this place. Please, if you care about your loved ones or yourself, do not send them here or ever check yourself in here!"