Indian Creek, The University of Kansas Hospital

"We came in today for a Walk-in labs or no appointment. Fast service and staffs are accommodating. Our travel time from home is longer than they do my husband's lab test."

"I came in today to get a CT scan done to make sure I’m still cancer free. I get really anxious in public and especially in hospitals. I was greeted kindly at the door and was told what the process is to avoid confusion. I got called up within a couple minut iI got checked in with Terry today and she was a very delightful woman. She smiled and waved after I was called up. She warmly greeted me and introduced herself. She made conversation with me as I also work at a hospital. She put me at ease and made me less anxious. She is a treasure to this hospital. Thank you for your great service, Terry! I got taken back in just a few minutes. I’m usually a hard stick, but they got my IV in and blood drawn on the first try! That never happens! I was immediately taken back for my CT scan which only took a few minutes and I was on my way. Everyone was kind and professional! I was done with the whole thing in less than an hour! Thank you everyone! Great experience!"

"Hi I’m Chasity Her. I can’t find the words to express how FANTASTIC the customer service was walking in and right before my surgery I had AMAZING INDIVIDUALS that took so good care of me all the way before my eyelid surgery. I had never went through any surgery before. Theses individuals assisted me with everything I needed and need to know. Thank You, I could’ve done it without you all! (Nurse Alley, Nurse Melissa, Nurse Alyssa, and Nurse Julema)"

"Very misleading. KU hospital website states that you only owe $50 before services and the rest can be paid on a payment plan. Just got a call today stating I owe my entire deductible upfront because Indian Creek isn't "technically KUMC! Where do they get off thinking people have $4k to pay upfront before surgery???"

"I was referred to a surgeon back in 2017 for a major surgery. My luck, everything that could possibly go wrong and never does, did with me. I was, and still an, being tortured by this man. At first, I had so much respect for him but the minute he realized that I was going to be a problem patient, he started avoiding calls, the only response I get to anything I say is "that's normal." He promised to not allow me to stay in pain too long. It's been more than 3 years, which is when he said he would be ready to redo everything. Now we are approaching year 4 and it has been hell. So much so, I have lost every ounce of respect, I have fired him, and I have found a new one. Narcissistic surgeons with god complexes are not good. Beware."