Motivo Designs 9150 West 135th Street, Overland Park, KS 66221

"I’ve spent thousands at Motivo, and for the most part love my pieces. Pieces that are meant to last you, and be beautiful. Over a year into use, our barstools welding broke in two places which resulted in an injury. Our couches “leather” comes up and cannot be repaired. The throw pillows began falling apart in year one, with little use (now all tossed, and these were not cheap). But wear and tear happens, I understand. The couch was a regretful purchase now on my part. Pillows I should have gotten somewhere else. Lesson learned. But my reasoning to remove my 5 star review a year later and update it today, is my attempts for customer service have been ignored (read, and ignored...) I’ve sent videos, and explanations without any response. The welding on a $400+ dining chair should never have busted a year into use. I’m simply asking for warranty information, replacement options. I’m not even mad. But no response? That’s aggravating and unprofessional. I’ve already began replacing nearly all the pieces in my home from Motivo, west elm products are surprisingly built better than what I’ve experienced at Motivo. Suggestions to owner: Respond to paying customers. They are your best customers. Even pointing me in the right direction or opening up some level of communication would have made me happy as a customer. And I get that you can’t test all the products you retail, but it may be best to have your sales reps stop suggesting they are “built to last” to justify the price, if as a company you can’t stand by your customers when they don’t. My best, Brandon"

"Great place, cool / amazing furnishings, flooring and home decor"

"I absolutely love this place! The quality of the furniture is great, staff is really helpful and kind. Set aside to an afternoon to just shop and awe. You will have lost of fun shopping and getting design ideas."

"The ladies in the showroom went over and above to help me find exactly what I needed! If you can’t find what you need here something is wrong. The Owner, Trista was helpful and so pleasant as well, she was busy but came out to greet me and made sure I was satisfied with the visit. Great experience."

"They are helping me organize my home, hang pictures and design it with a fresh new look that I'm absolutely crazy about! These girls are very talented and the store is constantly getting new pieces. Definitely a place to check out!"