Relax The Back 11010 Metcalf Avenue, Overland Park, KS 66210

"I purchased a Mastercare Swedish Inversion table from this location on 30-April-22. $999. My cosmetologist recommended the store and the inversion table because they allowed him to drive there every day for a week to try to table out before investing in it. The staff was educated, friendly, and helpful. They allowed me to use the table and walked me through the steps. The cost of the table was expensive, but they also were able to take my FSA medical card. I've had lower back pain for most of my life which worsened within the last 8 years. Scoliosis in my lumbar, a vertical bone spur between my L2 and L3 lumbar, stenosis, early stage spondylitis, and degenerative disc disease in my cervical spine. Oh, and inflammatory arthritis. I recently I pinched a nerve in my neck, likely a bulging disc. Sharp and burning pain into my shoulder and hardly any range of motion in my neck. Nothing was helping, including Meloxicam and Gabapentin. Physical therapist booked until June. I used the inversion table 3x for 5 minutes at a time on day one. Woke up on day 2 with zero lower back pain and at least an 80% reduction in pain in my neck. No more burning pain in my shoulder and occasional sharp pains. I doubt I'll need physical therapy now. Obviously the inversion table works and it was worth the investment. The table will save me thousands of dollars in medical bills. I'd highly recommend this store if you have spine health issues."

"Went to the store to get my husband a new office chair because he’s been having a lot of back pain. The experience from looking to delivery was awesome. The salesperson was incredibly knowledgeable and made great recommendations. Even suggested removing some features to best suit his needs. Clearly they care about customer service. Delivery came a week later and was top notch as well. We also picked up some great pillows. Highly recommend this store!! Will definitely be back!"

"I Purchased a mattress from the Overland Park location and have had nothing but trouble with customer service as well as the product since that time. I went in after being diagnosed with lupus, and Sjogren’s syndrome needing a mattress to help with significant pain issues. I was talked into trying and anatomic global product and guaranteed that if I had any issues I could absolutely come back in and consider a different mattress. Within the first 30 days, I knew that this mattress was not going to be a good fit and return to the store to discuss this issue with the manager. At that time, he indicated the only option I had would be to contact the manufacturer and discuss getting a replacement. I am currently on my third replacement. I have attempted to contact the store owner on multiple occasions over the last few years, and have been told by the manufacturer that Tom, the owner of both Omaha and the Overland Park Store would need to create a refund in order for me to transition out of these mattresses and get back into a Tempur-pedic which is what I have wanted since this nightmare began. Over the years, the store manager has never returned my call and I feel extremely frustrated and believe that the customer service provided has been horrific. The manufacturer explained that she is able to work with Tom to make this right, and has done so with other store owners, but he needs to reach out to have this conversation. Please do not take the time to go to either of these stores if you are not prepared to take a loss on a huge investment. I found the process to be extremely disappointing and stressful. A zero stars is a more accurate rating. Paula Wright"

"I purchased a side contour pillow for relief of neck and shoulder pain. I would highly recommend it. My husband and I also purchased the relax the back memory foam mattress, we absolutely would not recommend it to anyone. My husband of average size sinks to bottom and I feel like I'm sliding down hill all night! The mattress does not have the support we were told it would have. An absolute waste of $$$ as Relax the back has a non return policy and does not stand behind their products."

"We visited this store while shopping for massage chairs. Although they didn't have the most chairs to choose from, they had the best quality and brand variety to choose from. The staff was very friendly, knowledgeable and helpful. If you are looking for the very best massage chairs in Kansas City, this is your store. They also had many other chairs and products to help ease strain and relieve your back while at work or relaxing at home. I highly recommend visiting this store, it's not inexpensive because they are offering products of the highest quality, but their prices are fair and reasonable on the products they do offer and many appeared to carry special service and warranty periods not offered elsewhere."