Hotel Lotus Kansas City Stadium

"I'll start with the cleaning staff was wonderful and the free breakfast was pretty decent for a free hotel breakfast. My poor review is nothing to do with the rooms or the staff. The hotel does not advertise the $100 incidental deposit anywhere that i could see. If they do it's very hard to find. I was fine with that. I was told it was refundable. When I checked out I was told that fee would be back in my account by the end of the day. It wasn't. I gave it 3 business days. Still nothing. I called my bank to ensure it was not on their end and they said "Nope we're waiting on the hotel". When I called the hotel they were very unhelpful. They said they couldn't even see the fee being charged to me! They couldn't give me the name of their bank to try and call them to get this figured out. They were very unsympathetic to the fact that I had been charged overdraft fees because of this. I am still waiting on this fee to be refunded as they promised it would be. I was told "by the end of the day" on the day I checked out. That was not true. They could not help me further. I was unprepared for this fee in the first place and now I basically have to, in their words, "wait it out" to be refunded like they promised."

"We have stayed in worse hotels. Overall not terrible. Rooms are tiny. The desk is out of everything even when the hotel is not even close to full. There were 7 cars including ours in the parking lot and it was late. Yet still they had no pillows or tissue for the room. We had to switch rooms due to AC not working. Breakfast was decent on Saturday but was leftovers on Sunday. Not good."

"The hotel is very nice and clean. The beds are actual queen beds (not the smaller versions some hotels claim are queens). The amenities were pleasant and there was a great view of the stadium and Kansas City from the room. I would stay again."

"The first thing we entered the hotel was the smell. It was not pleasant to say the least. Between 5pm to 8:30 am, the stuff left inside our Escalade were stolen. We had gifts bought at various places we visited were gone. Kids toys bought at Mt Rushmore were gone, the new wok we bought at LA were gone, my dad’s electric water jet dental cleaner was gone plus all the snacks we had. The girl at front desk couldn’t get hold of the managers. I left a message for them to call me which never happened. I did file a police report. Do yourself a favor, NEVER WASTE YOUR MONEY IN THIS PLACE."

"I read some of the old reviews and they were pretty much negative. I'm here to tell you they lied. From the minute we stepped into the lobby,we have had nothing but a positive experience. Every staff member has been friendly, helpful, and as accommodating as possible. It's Christmas day and the hotel is packed. The staff is working as fast as they can keeping everything spotless. The rooms are well appointed, clean and very comfortable. And then there is the continental breakfast. You will not need to stop to get some breakfast as soon as you check out. A very nice array of hot breakfast foods as well as cold foods. It was a little difficult to get in here through no fault of their own as there is road construction right now. But I will not hesitate to stay here again the next time we are in Kansas City. Thank you everyone for such a wonderful stay."