Quest Diagnostics 12140 Nall Avenue, Overland Park, KS 66209

"Rosa was a gem during my non-routine labwork! I spent 2 hours at the facility (per the test's requirements). Rosa checked in on me frequently to make sure I felt well and made the experience as comfortable as possible. This location was overall quick and true to the appointment time I made."

"The lady that drew my infants blood was not nice or welcoming at all. She just sat there typed whatever she needed to in her computer, got up and got supplies and then asked.. who's going to hold her? Very rudely. I asked if they numbed and she said nope! Then I asked for the kids vibrating and cold pack for my one year old infant. If I didn't ask for it she wouldn't have offered. So rude. Then when we were done she didn't even say thank you or bye and we just walked out."

"Located in Building E in the Sarah Cannon Cancer Institute on the 3rd floor, room 325. Was able to make an appointment online at 1 for 1:30. Got there and checked in on the kiosk and was helped within 5 minutes. There is no receptionist in the waiting room, just the kiosk. Whole thing took about 15 minutes all together. Phlebotomist who helped me was kind, gentle, and quick!"

"Went to the location on Nall. I have never had a more inexperienced phlobotimist. First time she tried to draw blood she missed the vein so while the needle was still in my arm she moved it all around trying to find the vein.She eventually gave up on that one and proceeded to try another vein on the same arm, apparently with a smaller need so my blood flow was slower. Normally that wouldn't be a problem but she had put the rubber band thing on very tight. This was left on the entire time she drew my blood so my arm went completely numb. I've never had any phlobotimist leave it on the entire time. I rarely have any problems with a phlebotomist finding my vein. On a whole nother point the office smelled horrible. I couldn't get finished and out of there fast enough."

"Quest Labs is a decent company but I had an unfortunate experience scheduling online for an employment drug test. Online scheduling was not working. I called and was booked an appointment. When I showed up, I was told they would not do my test as it was outside the time to do the test. Barb was helpful and directed me to another lab. She was empathetic and thoughtful. Clean off with adequate Covid spaced seating."