Staples,

8450 Northwest Prairie View Road, Kansas City, MO 64153

"Took care of a return caused by a system issue quickly. Great customer service. Thank you!"

"I went in to make copies of a large order I didn't want to print at home. I was not greeted by anyone, although 2 employees were standing behind the counter. I literally had to tell them I needed help with a print job. Their reply "You're gonna help yourself on the machines." And they pointed. So I told them some of my job was difficult, to which they said "The machine will walk you through it." I went to the machine and started figuring it out on my own, but as soon as I started printing, the machine got a huge jam. I was already frustrated and short on time, but went to the counter to tell them. As soon as I got up there, I was greeted with "What? You already broke it?!?" By this time I should have just gotten my papers and left, but instead stared at that employee and said, I came here for help. And I'm Not getting it. I didn't break your machine. Please do this job because that is why I came here. For help." She did the job in silence and didn't even offer any apology. I definitely won't come here again. There are much better stores close to me."

"People that work there are nice enough, but don't man the check-out lines very often. It's always a wait. Don't even bother with the in-store coupon they give for Amazon returns. It's only good for about 2 products out of a 1000. Just a laughably stupid promotion that might actually have customers buy something in what is an obviously dying franchise that needs it. But is too greedy to give you an actual $10 coupon that works on a $2000 PC or other equipment. I mean that .5% might cut into their profit margins."

"My fiancé and I went to get photos of our sonogram printed out and the women (Michelle, I believe) helped us. She was fantastic and so helpful that we will only use staples for anything like this. Highly recommend."

"I had to return an item that was purchased from another store to have it shipped back. I went into the store at about 130pm 07/15/23 and was instructed to the ship it area. The associate by the name ROSE practically thought I was invisible. She looked at me didn’t speak and barely even looked up along with her looking like she was annoyed. ONLY after me saying hi and asking her how she was she finally opened her mouth. After the customer behind me approached her who surprisingly was white guess what she was chipper. I get working in customer service can be tough BUT you should be treating all your customers with respect. I didn’t wanna cause a scene but if this is how customers are treated you need to make some changes."