Holiday Inn Express & Suites North Kansas City, an IHG Hotel

"I've stayed at 100's of properties, many of which were IHG. This one is definitely below average. The pluses: The front desk staff in the morning is great and they do a "light cleaning" everyday in the room. The dark side: The elevator is more than slow, it's archaic. Walking the stairs was always faster. The overall room lighting very poor, The perimeter lighting was useless and frequently malfunctioned. I complained to the front desk. It worked one day and started the strobe light stuff again the next day. The HVAC ran constantly. The room had two thermostats so I asked the front desk which one really works. The answer? "I don't know, just use both.."??? The TV was a total joke. Supposedly they just had it "upgraded" The channel list in the room no longer was correct and there was no replacement list. I asked the front how to find my favorite channels. Their answer? "Just keeping pressing the up button."??? Frequently the front entrance of the hotel was locked, no receptionist in site. I so MANY guests waiting a long time to check in. And of course my key didn't get me in the front door. I had to walk all way around the other side of the building to get in when the front door was "locked." The beds were OK and clean. Housekeeping did a nice job. BUT, for all the other reasons stated I will never stay at this property again. It is WELL BELOW the standards I've come to expect from an IHG property."

"We checked in at 8p and staff on duty had little to no idea where we could get food delivered. Had us park in a place we would not fit with camper so parked on street. No coffee maker in room. Pool closed for maintenance. Ice machine out of order. Not the kind of Holiday Inn Express I'm used to staying at."

"We had roaches in the bathroom. We reported it to the front desk who told us to check back at the desk before we returned to the room. I talked to the manager a little before noon when I returned. She said she had not looked into it yet. I don't think she ever did anything. There was no smell or indication of the room being sprayed or treated. The hotel was recently remodeled, but the build quality was very poor. For example, in the bathroom the new floor tile was applied over the old tile. There was no attempt to raise the drain to the new floor level. So there was a deep, sharp edge around the drain hole that was very uncomfortable to step on barefooted. Decorative wall panels were installed so they blocked electrical outlets. The plumbing was arranged to minimize installation cost rather than to create a good bathroom layout. I suspect the plumbing arrangement was part of the roach problem we saw."

"We arrived an hour early and they were accommodating and allowed us to check in. customer service check-in was a breeze. The rooms are pretty dated but decent and clean. Set up and layout it’s just a little bit different from several other Holiday Inns I’ve used. Breakfast is great!"

"The location was kind of odd to get to and not really near much that I could tell, but it felt safe and had plenty of parking. The building seems relatively new or recently updated and our room was clean and fantastically cold when we checked in well after midnight. My mom wasn't a fan of the mattress, but I quite liked it. I enjoyed the clothing hooks next to the wardrobe and my mom liked the backlit mirror over the sink. We were both pleased by the nearly total blackout blinds on the window, especially since our room faced the well-lit parking lot. Our two minor issues with the room were that the blinds had something on them and the chain pulls felt slightly sticky & that there wasn't a wastebasket under the sink. The staff we encountered were super friendly and helpful. The woman who checked us in well after midnight was very cheerful and efficient. The woman working the breakfast room was great; she was super friendly and checked ingredients on some of the food to make sure I could eat it (I have food allergies). Overall, I would definitely recommend this location to anyone visiting the KC area (we were there for The Chicks concert at the T-Mobile Center and the drive was quite reasonable) and will most likely stay there again."