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Residence Inn by Marriott Kansas City at The Legends
1875 Village West Parkway, Kansas City, Kansas, United States
About the Residence Inn by Marriott Kansas City at The Legends
The Residence Inn by Marriott Kansas City at The Legends is a premier lodging destination located at 1875 Village West Parkway in Kansas City, Kansas. Situated in the heart of The Legends shopping and entertainment district, this hotel offers spacious and modern suites perfect for both short and extended stays. Guests can enjoy amenities such as a complimentary hot breakfast, evening social hours, a fitness center, and an indoor pool. With its convenient location near popular attractions like the Kansas Speedway and Children's Mercy Park, the Residence Inn is the ideal choice for travelers looking for comfort and convenience in Kansas City.
Photos of Residence Inn by Marriott Kansas City at The Legends
1875 Village West Pkwy, Kansas City, KS 66111, United States
Reviews of Residence Inn by Marriott Kansas City at The Legends
"The location is convenient and the room was great but customer service is terrible. Do not come here if you will be bringing any sort of valuables into the room . We left something of value in the room and called the same day and they claimed they didn’t have it. We called again the next day and the female manager said no they didn’t have it again. I then told them I would be contacting Marriott customer service because the item left was of value and I was 100% certain it was there. They then put me on hold and suddenly found it once I said I will be contacting customer service. The person on the phone who found the item said that for some odd reason they found it in the managers office unmarked and not put in the lost in found where it should’ve been almost as if they were going to keep it. I drove all the way back to this hotel and picked up the item and it was broken and pieces of it were missing. Definitely will not be returning. I drove three hours to this hotel to pick up an item they broke."
"NO heat in room. Woke up to freezing room. Manager didn't have the balls to call me back. Assistant manager was a jerk. I requested refund. They gave me points. Excuse was they were not prepared for the cold weather! They don't care about their guests."
"The Front Desk Clerk at 6:30pm Friday was swamped, but she deftly handled a swarm of check-in's. Regina, the Saturday morning Desk Clerk, calmly and with a comforting display of authority assured me the broken flapper on my toilet would be repaired. She was right! Kudos to the Maintenance Guy. Hotel Staff Members were great!! The room I booked weeks in advance, left me disappointed - not typical for THIS Residence Inn. Beyond the first ill fitted leaking toilet flapper - it looked like a new but mismatched universal part - it appeared a large water leak had ruined the ceiling above my shower and down the shower wall edge. This unappealing sight conflicted with the marketing material at check-in touting the property as, "Newly Renovated." The obvious water stains, bedroom door that would not stay open, an uncomfortably broken down mattress (side closest to bathroom) made this room seem in need of renovation. Plus, a new nightly parking fee (I was not charged during earlier stays) seems designed to keep patrons of The Legends from using hotel parking. My question: Why should hotel guests foot the bill for the hotel's monthly retainer fee for a towing service (non-guests risk being towed)? Frustrating!"
"Wonderful and friendly staff. Very clean facility. The location is everything! The location is so convenient. You are near shopping and food within walking distance, you can't beat that! I always stay at this facility because of the staff, the rooms, the location, the cleanliness and I definitely feel safe here. I would definitely recommend."
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