Quest Diagnostics

"It was clean, both women have great customer service, very knowledgeable about the work they do."

"I had a drug screen that I needed for my employer. The sign in the door said drug screens from 1-3. It was 230 when I walked in. There is nothing saying there needs to be an appointment but are recommended. There is a kiosk to check in so I used that. There was one person in the waiting room and one that came in after me. The tech came out and gave me a card that said to schedule an appointment by logging in. I stated that I was told I just needed to be there by 3. She stated “all my drug screens are full”. I then said I needed appointment by 5 tomorrow she then replied call your employer for an extension. I then asked if there was another quest to go to she stated “ not in st joe” in a very short tone. There was mo help from staff at this facility."

"excellent service. the tech with the disney tattoos that drew my blood was amazing. if youre reading this, i hope you get the spiderman tattoo. id like to see it if you can contact me!!! thanks for the service. youre a really friendly and awesome person"

"Poorest service ever today, 31 January. Lobby was bone chilling cold on a sub-freezing night and apparently they have no heat in the lobby despite the lab area being a good 10-15 warmer. There was a space heater that was not working. Tech didn't arrive until 5 min after 7 (I had first appointment) then waited half hour for him to set up and call me back. The appointment board was also non-functional so couldn't see anyone actually checked in and others appeared unhappy too. Apparently he is new and he let blood escape and squirt out from the site which has never happened before because the needle was barely in the vein and wobbly. Also unhappy when booking for a glucose test, there was no warning it would take THREE hours meaning I had to call out of work since their system is incapable of even estimates on times. He told me I could reschedule but only AFTER drawing the first batch...kinda late by now! He should have put in a standard IV type line rather than to jab me 3 separate times. The billing site is the worst payment portal I've seen and is no option to see any billing information beyond the current outstanding. Every other medical portal shows every bill and every payment made, what are you hiding? Obviously Quest doesn't consider the full patient experience in their business models. Oh, and don't even try calling. No one will ever answer a phone anyway. The location has been great in the past and know they're short staffed as the manager usually is the only one here and she is the absolute best Phlebotomist I've ever had. I'm happy they may be more staffed now but unfortunately with poor quality workers who both disrespect the company and patients causing them to delay other obligations. I only gave 2 stars due to prior experience or this would be a 1 star"

"Absolutely awful scheduling. Had my husband come in for a pre-employment drug screen at 1:30. They apparently have no idea that they might not be the ONLY thing we have to do. When we stopped in at 10:30 the place was a ghost town. At 1:30, there's a line. Very poor planning."