James River Ford 400 North 20th Street, Ozark, MO 65721

"My wife brought in a 16 ford fusion to check about an oil leak that started after the engine had been replaced here. The service writer tells us they have never touched that part of the engine where to oil is coming from. The service manager said he told them to put oil die in the car and bring it back later. This is where it breaks down. The right hand doesn't know what the left hand is doing. Service writer tells us it's around $1500 or more to fix the oil leak because they never touched the leaking part before, total denial of ever touching the oil separator during the engine change. 1500 to fix an oil leak is alot so we go to a local shop in our area. After talking with service manager we find out there is no record of the oil die or that we came in and even spoke to service writer. I WOULD NOT GO HERE FOR REPAIR WORK, Hope after all the improvements and construction the right hand finds the left to fix problems like this. All of this could have been avoided if we could have found out the truth. All of this over an o-ring. We will not be back for any reason. No thanks, very disappointed."

"Awesome buying experience!! Tyler went above and beyond as a salesman and found the perfect car to fit our needs!! Also want to mention the great team in the service department!! Can't say enough, very happy with the buying experience and customer service we received at James River Ford!!"

"I specifically ask for Brett Williams when I am shopping for a car. He helped me with my daughter’s 2019 Toyota Corolla two years ago. I now have counted on him again to get me through this car buying process. I drove my 2024 Jeep Grand Cherokee Altitude home last night with comfort knowing I bought the best vehicle for my family. He is patient, kind and extremely knowledgeable. If you want a vehicle from James River Jeep, just call him…he can help you on that lot as well."

"The Best buying experience i have ever had. Fred my salesman was a rockstar. He is usually over at the other dealership and made many special trips to help me buy the Ford I wanted. There was an issue with the infotainment system when I bought the truck. Fred went straight to work on getting it resolved. Logan the GM went above and beyond to make sure it was fixed right and that I was taken care of the entire time. Fred continually kept me up to date on what was going on. This Service after the sale is something I have not seen in a very long time. This dealership and their people have good morels and values. If you are looking for a new or used vehicle I highly recommend you check out The James River Family and ask for Fred."

"Best car buying experience we’ve had in many years. Efficient, quick, thorough and comprehensive. Salesman knew his product and enlightened us about all the features. Finance person was likewise on top of everything. I’d highly recommend James River Ford to anyone anticipating a new or used vehicle. Prices are fair and inventory is great. This is the first dealership I’ll go to when I need to purchase another vehicle."