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AAA Saint Louis Insurance and Member Services
12901 North Forty Drive, St. Louis, Missouri, United States
About the AAA Saint Louis Insurance and Member Services
AAA Saint Louis Insurance and Member Services is a comprehensive institution located in St. Louis, Missouri, United States. As a finance, insurance, and travel agency, we offer a wide range of services to meet all of your needs. Our experienced team is dedicated to providing top-notch insurance coverage, financial advice, and travel assistance to our valued members. Visit us at 12901 North Forty Drive for personalized service and peace of mind for all your insurance and financial needs.
Photos of AAA Saint Louis Insurance and Member Services
12901 N Forty Dr, St. Louis, MO 63141, United States
Opening hours of AAA Saint Louis Insurance and Member Services
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of AAA Saint Louis Insurance and Member Services
"During the early morning hours of October 8, 2023, I was subjected to abhorrent and unacceptable roadside customer service from AAA when my car broke down on Illinois Route 267 about a half mile south of Woodson, IL. My car broke down around 12:45 AM after I hit a large raccoon that was in the roadway. This resulted in me being stuck on the side of the road on a chilly night in a car where nothing, including the heater, worked. I initially called AAA at 12:47 AM to request roadside assistance. I was expecting a tow for my car and a ride to a hotel in nearby Jacksonville, IL where I could spend the night and the next day arrange car service, rent a car, or have my father who lives in nearby Springfield, IL pick me up and lend me his spare car. What happened next was instead a terrible display of inept, callous, and incompetent customer service. Ultimately, nine separate calls were made either to or from myself and AAA between 12:47 AM and 3:30 AM regarding my request for roadside assistance. Each time I contacted AAA, I was advised that the tow truck was only 30 minutes away from arriving, but this was incorrect. No tow truck was actually coming. It’s disgusting that I was constantly told that a tow truck was coming when in reality it wasn’t. I should have just been told the truth that no tow truck was coming and I was on my own. At 3:48 AM, I gave up on the non-existent tow truck arriving and called 911. The Morgan County, IL Sheriff’s Department then promptly arrived and called a local tow truck company that also promptly arrived. My car was towed to the tow truck company’s impound lot where I had to pay for it to be released. If AAA had actually helped me, my car could have instead been towed directly to a local service center thus avoiding the impound lot altogether. The Morgan County Sheriff’s deputy assisting me was gracious enough to give me a ride to a hotel in Jacksonville to spend the reminder of the night and the next day at. When I mentioned to the sheriff’s deputy that I had initially called AAA, he advised that my experience wasn’t unusual and that AAA has a reputation for terrible service in that area. Several good Samaritans who stopped to ask if I needed help mentioned the same thing. I live in Southwestern Illinois and am a member of AAA Missouri. This incident occurred in South Central Illinois which is in the territory of AAA Chicago. As a AAA member I should be assured of excellent customer service regardless of which AAA region I need assistance in. A pain point I experienced during this incident is that as a member of AAA Missouri, I called the AAA Missouri call center where I explained my situation. Once they learned that I was in the jurisdiction of AAA Chicago, I was transferred to their call center where I had to repeat my explanation. Since I was forced to make multiple follow-up calls, I was forced to repeat my story to both the AAA Missouri and AAA Chicago call centers each time I called in. This should not be the case. This is bad customer service. AAA’s choice to organize as separate regional entities instead of one national entity should not impact customer service like this. To add insult to injury, I received a call the next day asking me to rate the quality of the tow service I received. I had to advise the call center rep that the tow truck never arrived. I have used AAA Missouri numerous times in both the Missouri and Illinois sides of metro St. Louis and have always received good service. This is the first time that I have received such bad service from AAA."
"I had no issues with the tow truck driver. AAA does not have a viable customer service system. They have recently started contracting out their tow services, and do not have enough contractors to service anyone in an adequate amount of time. Day’s 2 and 3 of this incident were above freezing, with no precipitation. After the tow was completed, their automated service texted me to ask if I had a good experience and needed anything further. I requested to chat with an agent. The agent blamed the response time on the “winter storm” (an inch of snow). They said that it took them 3-4 days to fulfill the requests that needed the most assistance, and they were just now getting back to normal operation. I suppose they only have one tow truck and one agent contracted out to take care of services. That is the only reason I can see that they were unable to handle the volume for 5 DAYS, from an inch of snow. We will be switching to a different roadside assistance company. AAA has proven that they are unable to provide customer service, updates, or towing in a timely fashion."
"We were in a non injury accident on November 10th 2023. The other driver was at fault and has insurance through this company. The other driver claimed responsibility that night when filling claim and the following day when giving their statement to their agent. AAA agent sent me a text on November 14th to inform me that they will be accepting responsibility, the vehicle is totaled, and they would be transferring my claim to the “Total Loss Adjuster” to finish the claim. Since that point nothing has happened. It has now been almost an entire month to complete A non injury accident, with a car that everyone knew was totaled from the moment the air bag went off (car was a 2006), and responsibility was claimed immediately. Bizarre. Since Friday I’ve been waiting for the agent to simply go get the title that I spent extra money to mail to them overnight from the “mail department” so she can simply look at it and make sure it’s signed appropriately so she can issue our direct deposit that will also take a few days to get. So far from the “Legendary Service” they claim to strive for. Can’t even go down stairs and get a piece of mail."
"I stopped by today to get my International Drivers permit. I was fortunate to work with Cheryl in the travel department. She did a great job getting my permit in a very efficient manner and we also shared some laughs. It was a friendly atmosphere all the way around. I would highly recommend seeing Cheryl and her entire team members"
"Showing AAA PRIDE By Flying "The Rainbow Flag" outside their offices in Town and County. Good For You! Maybe Put The "Flag" on AAA invoices too.... just a thought. :)"
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