Sherwin-Williams Paint Store

"Great products… best paints I’ve ever used. Staff always helpful and knowledgeable ."

"I typically save reviews for positive feedback. However, I feel compelled to share. 10/02/2022 11:30am Mike, the store manager, answered my initial call to inquire about replacement filters needed for my greyco sprayer. I will admit, not having a vast amount of experience with these sprayers, I was having difficulty answering some of his questions. He seemed very busy and impatient. I was unable to finish my questions before interruption. Upon expressing that this particular phone conversation was very uncharacteristic of prior dealings with sherwin Williams (I typically shop ballwin with outstanding service), Mike hung up the phone while I was still speaking. It does not matter that I am a contractor. Or, that I have an account. This is unacceptable and unfortunate to the rest of the staff at the rock Hill location. Even after walking into the store shortly after this phone call (11:48), Mike was still lackluster, expressing zero remorse or professionalism. Perhaps, even a bit of proud sass. VERY IMPORTANT: Orlando answered the phone shortly after my call with Mike and immediately began remedying the situation. He encouraged me to come in and He would help me find a solution. Thank you, Orlando. 6 stars for you and the other gentleman present after Mike scurried away. We are currently on site a cruising along thanks to you."

"Gina was so kind and very helpful! I will definitely be coming back in the future for other projects!"

"I love sherwin Williams but Mike at this location was very rude. He seem very upset and annoyed idk why but I will not return to this location to deal with an angry worker."

"I've used a number of SW stores in the St. Louis area for years now. This store is hands down the best managed and operated of all them. Strong product line, well stocked, great customer service, and great technical support."