Zen Nails & Salon
1620 Clarkson Road, Chesterfield, Missouri, United States
About the Zen Nails & Salon
Zen Nails & Salon is a luxurious beauty salon and hair care establishment located at 1620 Clarkson Road in Chesterfield, Missouri. Our experienced and talented team of professionals is dedicated to providing top-notch services to help you look and feel your best. From manicures and pedicures to haircuts and styling, we offer a wide range of services to pamper you from head to toe. Relax in our serene and tranquil atmosphere while our experts work their magic to enhance your natural beauty. Visit Zen Nails & Salon for a rejuvenating and indulgent experience that will leave you feeling refreshed and revitalized.
Photos of Zen Nails & Salon
1620 Clarkson Rd, Chesterfield, MO 63017, United States
Opening hours of Zen Nails & Salon
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 19:00
Sunday:
Day off
Reviews of Zen Nails & Salon
"Why have a walk in welcome sign if you’re not going to take any walk-ins in?"
"Called in the previous day for three people as I wanted to treat my family to a spa day. Arrived 10 minutes early and the nail technician treated me as a nuisance. I thought it was weird that there was only once technical given that I had three people booked. When I walked in, I was barely greeted. She then ask my family what color they wanted and they said none at this time. So then she said ''ok then clear coat''. But we requested none at all. None of the seats were prepared and had to wait for her to get the seats ready. She seemed to be annoyed that we were waiting to be seated and told us to go and wait in the lobby area in a very condescending tone. Additionally, the place wasn't very clean (which would have been more forgiving it the customer service was top notch). I am not sure what kind of business model runs on staff being annoyed that people want to pay for a service, but was a waste of my Saturday afternoon. There was no attempt to make us feel welcome at all and would never want to return here. Such a disappointment compared to the excellent service I received at Nail Expo in Ballwin/Manchester."
"Every time I come out here to get my nails done, it's always some excuse like my money don't spend in there. Never again. It's 2021 and the discrimination is real. So I don't look like you so don't want to do my nails. Thanks Four Seasons Nail for doing a remarkable job and welcoming me with open arms."
"Deplorable customer service. Yesterday, (12/24/18) I went in for my scheduled manicure. The owner (who sits directly at the entrance) chose not to acknowledge my presence with a standard greeting; clearly a selective behavior as I've noticed he greets others with excitement. I carry on to get my service with my usual tech. Approximately 30 minutes after leaving the nail salon I noticed a chip & advised my tech via text with a photo. She chose not to acknowledge. Backtrack to my visit (12/12/18): Jennifer stepped up to save the day and I appreciate it. There was an apparent mix up with my usual tech (she was out & was asked to return in a couple of hours and when I did so I was met with agitation, rudeness and unprofessionalism by the owner). Upon my return (2 hours) my tech was still not there. The owner accused me of "storming out" without indicating my return. Let me state I am a full grown adult who does not "storm out" of any place. To be accused of such juvenile was insulting. Anyway, my tech still was not there. At this point I'd rearranged my day dependent on the advisement to return. We went back & forth for a few moments (totally unprofessional) with no solutions or apologies being offered. Finally Jennifer stepped in by politely inviting me to her area so she could take care of me. Indeed she did. My nails turned out absolutely beautiful & it only took 30 minutes for her to perfect my powder dip manicure. Her pleasant, professional work kept me from going elsewhere after being a LOYAL Zen Nail client for over 3 years. While being serviced my usual tech walked in; not acknowledging me with a greeting or even an apology. Upon checkout Jennifer apologized for the mix up, offered to schedule my next appointment with my usual tech and extended wishes of a good day. I'll end with this note: Good product does not outweigh bad customer service. A non-problematic, paying individual should be valued & appreciated. ALL CLIENTS SHOULD BE TREATED EQUAL. Owners/managers have a responsibility to treat clients with respect as their behavior will be mimicked by their staff. Poor customer service = a poorly run business. In having options on where I spend my hard earned money. Shame in me for putting up with it this long. I certainly will not patronize this business moving forward. ~Christy"
"They perform great however they lack humility and personality. I went in and got a polish change and I was already pushed into a color I didn't really want. I went to the rest room and bumped it a bit. Went back and said I'm terribly sorry but I messed it up. I told them it was ok I wanted a new polish change from the one I had before. She proceeded to tell me that she didn't have time for me. I even told her that I would pay her extra prior to her comment and she was very condescending and rude toward me. This isn't the first time that I have gone. I went with a friend and they were also very rude to her as well so I will not be returning to this shop. Good work but not worth it."
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