The Top Shop , Inc.

"We had a good experience with Top Shop. After the initial visit to measure, they came out on the agreed upon day and installed our laminate countertops in an hour and 15 minutes. Very happy with the results."

"The Top Shop truly lives up to its name as THE TOP Shop. They installed laminate countertops for us 10+ years ago and did a great job at the time. Over the years, our evil top-venting dishwasher ruined the underside of the countertop, warping the top of the counter. Scott came out to give us an estimate and The Top Shop was very patient as we took awhile to decide on a replacement laminate, then we ordered a new sink that arrived damaged. Once we were ready, Dennis and crew came out within a day's notice and removed the old countertops and installed the new ones in two hours. We are extremely pleased with the result, and will highly recommend The Top Shop to everyone."

"If you ever have your under-mount sink separate from the underside of your counter, all you need to do is call The Top Shop. They came out fast and did a great job of reattaching our sink and making it look better new again at a very fair price. They also clean up after themselves and are good people. It is great being able to use our kitchen sink again instead of our laundry sink."

"Bill with Top Shop did not communicate. He didn't finish the job properly. Then charged us more, made us wait weeks, then didn't keep track of the right piece needed, installed the wrong piece, blamed us for his not keeping records of his jobs, then noticed his error, removed the incorrect piece, didn't communicate again, we had to call him as it's an investment property to learn he didn't complete the job. Then he said he will return our small check for the piece as its $200 for the piece he needs to complete the job and it's not worth it. The he started name calling via text when asked where to order the part ourselves."

"Bill(the owner) was nice to come out on a Saturday and take our order, that was the only GOOD thing about the whole process. He brought the top when it was ready, installed it and immediately demanded his payment he did not even let me look at what he had just installed. Zero customer service. When the doors were hanged on the vanity it became obvious that the top was cut wrong! One one side it was the same level as the door, on the other side there was obvious overhang. It was not centered, there was a visible gap between the counter top and the wall. Bill blamed the walls being not straight. We asked him to fix the issue(many times) because when you pay close to $1500 for a custom vanity top you expect it to look right. He kept telling us that he would fix it "next week" but it never happened. So 2 months later we filed a dispute, our credit card company notified us that he promised to fix it within a week. It never happened!!! We ended up going with a different company and finally got our counter tops done! I would never recommend Bill Owens at the top shop, not only for lack of service and inability to fix his mistakes but also for disrespect that he showed to us all the way through the process. We have been very patient! It lasted almost 3 months."