AAA Springfield Insurance and Member Services

"Called and got my car towed to a shop and then when I needed it towed back they “ can’t do it “ but wouldn’t explain why they were able to tow it the first time"

"I've came here twice to get an international drivers permit and I've had Laura help me both times. She is nothing less than fantastic! Wonderful people to work with!"

"continued to charge my card after trying to cancel multiple times- i will probably never use aaa again after my experience with them"

"This is the worst experience I’ve ever had at a AAA office. My husband and I were on the road traveling from Oklahoma on old Rt66 and needed a map to follow the route back to Ohio. We had done this before going from Illinois to California but did not have a map today. I called the Joplin office…no answer, I finally selected member services and Jason in the Springfield office answered. All though this was no his job he assured me they had a map and I could pick it up there. When we arrived I informed the lady in the front of the office I was there to pick up a map, and that I had called ahead and spoke to Jason. Who??? You’ll have to have a seat and someone will be with you shortly. I understand she had customers but all someone had to do was hand me the map and where was Jason? If it wasn’t for Sue who heard the conversation and came over to help, and she asked Jason who too. She finally admitted there was a Jason (does he work remotely?) took our membership # and gave us the map. Also by the way being a customer of AAA for many years I have never heard of any office I have been to not letting a CUSTOMER use the restroom. What am I paying for being out of town and needing directions isn’t that what your office is suppose to do give direction and comfort, I’ll remember that when my membership comes due."

"Total loss 2004 Ram 2500 4x4 with custom alloy wheels costs over 14k to replace yet they only pay "their cash value" which was about 4200. Making matters worse, they charge me $900 to buy back my own vehicle which now has a totaled title."