Paul Mitchell The School Springfield

"You shouldn't be charged the extra for a phase. 2 color and cut when the person doing. Your hair has never cut a woman's hair or done a woman's color I was there for almost 4 hours. The gentleman cutting my hair was very kind and very nice because he was learning. But the management needed to understand that that was way too long and shape. We should not be charging someone for the face too which is more"

"Everybody was so nice and friendly! Great atmosphere and good people. I was running a few minutes behind because I went to the wrong building but they were all so nice about it! Makenna was amazing. She walked me through everything and made me feel so comfortable. My eyebrows look perfect and I will absolutely be going back to her and following wherever she goes☺️ I can’t wait to book with her again for my eyebrows and eyelashes! Elizabeth/Ellie was awesome. I’ll have to rebook and do a fun color next time! She was so sweet and kept the conversation going, which is difficult because I’m terribly awkward lmao. Highly recommend the school, highly recommend these students as well!"

"We just had our first experience at Paul Mitchell and are wondering what took us so long. My son has wanted a perm for quite some time and we finally decided to give it a go. I was a little nervous about taking him to a student, but the result was perfection. John and his support system we're so friendly, professional, and meticulous about their work. I had no doubt he was in great hands. My son is very introverted, but the whole team (especially John) made him feel very comfortable. My son is a picky teenager and he has a tendency to pick apart everything right now, but in his words "I loved it there and I am really happy with how it turned out. I want to go back!" My boy will be looking fly to start his school year and left with a little more confidence than when he walked in. Thanks John and friends!!!"

"Had a horrible experience today made an appointment last wk for today for a hair cut n nails. So the lady tells me I’m not in their system okay well can u get me in she said yes. So I had to wait while the students went to lunch n came back from lunch. Sitting in waiting over n hr n seeing all of these people that came in get helped n 12 pm this sweet girl comes over in takes me back to get my nails done. I said I’m supposed to get my hair cut 1st then nails done n had changed my mind on the nails because of the type of job I have. I wanted to ask a few people I work with what was best to get before getting the nails done. So while there making a new nail appointment I find out that the lady in the front never scheduled me for a haircut just nails. Now I know customers aren’t always right but in this case I decided to leave n take my business elsewhere because if someone cut my hair they could be angry with me so I wasn’t gonna to take that chance. I left so angry n disappointed n disrespected by them. The sweet girl was wonderful n understanding. I’m the type of person who tips over 50% sometimes more if the service is excellent and worth it they get that tip because they earned it. Making people wait over n hr for n appointment in deciding on what service they chose for a client is absolutely ridiculous. Because of how I was treated I did find a new salon n now have a great hairdresser who actually understood what I wanted in told her about my experience at this place. This place needs to be run out of business. The students dress like they’re in junior high school instead of actually attending school of business to set them up for a brighter career. The students spent more time on their phones than even attending to their clients. The sweet girl that was trying to help me n understood why I was upset n confused congrats to her she’s going places in she’s absolutely beautiful inside n out n she has a future waiting for her. The lady at that check in shame on u. I’ll never forget this experience but it did teach me a lesson in I was able to find a fantastic hairdresser today."