The Missing Piece 2450 Grand Boulevard, Kansas City, MO 64108

"Went in to find a hat for my significant other and we had Michael attend us. He was a super knowledgeable man and was patient with us as we looked for the perfect hat. At the of our time there Michael had been so nice that I said I wanted a hat too and he spent even more time to help me. Would absolutely return to buy a hat here."

"Yikes, unfortunately all the other reviews are true. Met immediately with unfriendliness. When I went to touch a hat I was yelled at. I came in with $$$$ in my pocket to spend, but was treated so poorly I left. It’s too bad, they had nice hats, but how are you supposed to see if you like It if you can’t touch or try them on. The worst customer service I have ever seen."

"My father and I have bought many hats from this store in the past and have enjoyed the sales and service from the owner manager and great selection. Today I dropped by while being in Crown Center and was surprised by the terrible woman who I encountered working at the store. She was not only unhelpful but also went out of her way to be rude and disrespectful. She made it clear that she didn't want me in the store or my business. Her level of mean and rudeness was wholly shocking for a business establishment. . I was surprised and disappointed by this encounter since I have been such a fan of the place in the past. After reading other reviews on here, I see that I am not alone in this experience. It seems that the husband is fantastic to work with and conversely his wife is mean as a witch. Good riddance TMP"

"Y’all, some liars. All these negative reviews made me think I was in for it. I took a KN-95 mask, gloves, and a plastic bag, thinking I wasn’t allowed to touch anything. The two there could not have been kinder. The gentleman (Michael) there had me try on various different hats and found the perfect one for me. I saw some they didn’t have in my size, but I was assured that some will be ordered in a larger size for me. I ended up leaving with this beautiful cobalt gray hat that matches my outfit. I’m not sure what brought up all these negative reviews, but from my experience, I plan on going back."