Shake Shack Ladue Crossing

"I was so exited to meet friends and enjoy a meal I thought would be awesome. I love the crunchy on the outside. But my whole burger was crunchy. Totally overcooked. Not what I thought this experience would be. Ate 3/4 of it. Threw the rest away. The people who worked there were great. My burger just wasn’t. Carl’s on Manchester much better."

"I love shake shacks food, however the employees here consistently fail. Many times I have ordered burgers and fries and maybe 8/10 the order is wrong. Just recently I ordered an avocado bacon burger in which you pay 2 extra dollars for the avocado and the picture below is what I ended up getting. Ridiculous. Is it really that hard to put the amount you’re supposed to? Additionally, employees here obviously do not care about the hospitality aspect to their job. They are frequently rude, short tempered, and I’ve noticed, high at work. Not to mention when I’ve eaten in the restaurant, it took over 45 minutes every time for my order to come out even when no one else was in there. Something needs to change."

"Fries and burgers were decent overall—not outstanding, but decent. I had the deep-fried portobello mushroom burger. Covered in cheese sauce, it was decent but spilled out before I could taste it. The fries lacked a really fresh flavor. It took a little longer than I had anticipated for the food to come out. The booth poles were the one real source of complaint. I would suggest they be taken out since you can hit your knee hard getting into the booth if you dont know they are there."

"Not so busy, got a booth and ate my burger while reading book... Was very good, maybe a bit small? But it is probably better for me. Not complaining just an observation. First time here"

"More spacious than the Central West End location. Also fairly clean. A child spilled water near the condiments station and it was not cleaned immediately, so someone might have slipped if they weren't looking. Burgers were the usual taste. We also tried the Avocado Bacon Chicken for a change, and that was good too. Only complaint was that it took 25 minutes to get our food, even though there were only a few people dining in. I guess they prioritize orders for pick up. So will probably not come back for dine in."