New Tokyo Harrison

"I had to remove my original review as this place has gone downhill since the new ownership has taken place. It's just not going in a good direction and really needs to shape up. As a long time lover of this place, it hurts to say that I can't recommend it anymore. First, the service. Everyone just seems to be in a not so great mood. It's as if no one wants to take orders or even be there. It's almost like they could care less if you were there or not. There is no one server or sushi chef that seems to stick around and it causes a huge lack in communication. There has almost always been a new person every time I've been. Second, the portion sizes are all over the place and the quality is hit and miss. I have plenty of pictures of how awesome the food used to be, but now it's just not there. I know it takes a while for the food, but this last time was almost abysmal. I had started to think we were forgotten about. My dishes weren't fully done and, again, the portion sizes were smaller than before whilst still paying full price. Third, why is there no consistency with the music volume? Even with the few people that do show up, the music is almost intolerable. In some instances, I love the Lo-fi music that plays, but sometimes a random song with way too much saxophone just gets blasted across the speakers as if they want to drive everyone out of there. Lastly, those of you who are trying to get through by phone, I wish it was just an oversight or them being busy with someone, but I have actively watched them either straight up ignore it, or wait to the last second to answer and shrug as if they tried. Could you not wait to carry your conversation with the sushi chefs until they were less busy or actually not had things to do? It's a wonder things are taking more time than they should. Sure, be social but not when they have only two chefs trying to make five or more rolls for multiple tables. Again, as a long time fan of this place, I am so saddened that I can no longer recommend this place. What once was my go-to place for sushi is just not it anymore. To the owner/s, I hope you are reading these reviews and taking notes. I don't call myself a critic or even the authority figure on restaurant management. I'm not even sure I could make half the food on the menu but you have long time customers that are going away. Something has to change."

"Hurts me to write this, because I’ve loved this restaurant & driven the 45 min to Harrison just to eat there more times than I should admit. But, that’s gone now. We’ve tried twice to get a simple takeout order… spicy tuna rolls & edamame. Was quoted 30 min. I finally got the rolls after an hour but still no edamame. Was given ginger & one of the 2 sauces I requested. There were dozens of takeout boxes lining the wall & they kept opening/closing with no idea what was going on. I asked if they’d just purchased it thinking they must just be new… it had been 6 months already. The second time was quoted 20 min & at the hour mark nothing was ready & we simply told them never mind. They seemed shocked & actually asked if I’d like yo come back later for it. So disappointing."

"Terrible about picking up the phe and basically I call that service, look at the grease couldn’t eat it and chicken and rice was same way heart attack waiting to happen. This is after this place has been with new people. It totally changed food quality wise I mean look at the grease on that soup. We had to throw both of them away and throw most of all of it away. I mean really, and it didn’t even have no flavor. This is the third time this has happened. I’m not going anymore."

"Service was excellent. The waitstaff seated us quickly & took our order immediately. Food was fast. We missed lunch which disappointed me. I can’t eat much at a time. I feel the dinner portions are too much food & expensive. I lived in Japan for many years so it’s very hard to find Japanese food that appeases me. I felt that the teriyaki flavoring was a bit bland. It’s a one and done for me."