Fireplace & Grill Center

"All was good till we got to the woodwork. First choice of displayed samples was discontinued. Second choice of displayed sample was discontinued. Asked to call me with quote of unfinished woodwork and if not available to quote me for the rest of our fireplace choices and I would build something myself. Two calls requesting these quotes and NO return call. Terrible customer service. I don't get it."

"I highly recommend Fireplace and Grille Company. They were very courteous to me on the telephone, and then Dan came to our home and fixed our problem with professionalism, skill and courtesy. It was a pleasure to have him in our home, and we are so grateful to him for fixing our gas fireplace! Thank you again! Patty D."

"I am completing an install of a direct vent LP fireplace and I needed some lines and fittings. I walked into Fireplace & Grill Center where Matt H was very helpful and gave me great advise. He made me aware of several things I hadn't even considered. Thank you"

"I'd give these guys 10 stars if I could. I visited F&G Center for a replacement set of gas logs. Matt knew exactly what we needed to repair an existing system (saving us hundreds). Unfortunately, our installation was cobbled together and did need to be replaced. Went back the next day with pictures, and Matt took back our parts, sold us a beautiful new set, including additional fittings and hoses necessary to get it up and running and told us precisely how to install it ourselves. We actually went back a third time (faulty assembly on our part) and Matt patiently debugged the relevant parts in our system and sent us on our way. We love our new gas log set and will always recommend Matt and Fireplace & Grill Center."

"On July 15, 2023 my wife and I came to order custom outdoor stove furnishings. We were quoted a price and told I will collect payment on the items that we were purchasing in store and that our items to be ordered would be paid upon delivery. We specifically asked, do we need to have it delivered or do we have it picked up and how do we pay for this outstanding order. We were told we will contact you in two weeks when the material gets in. It’s been now three weeks and we call for an update and the rudest salesman we’ve ever experienced stated that there was no record of any of our transactions or quotes. We have his numbers hand written on the document for the final price. Not only did they not order the material but now they are trying to charge us more because they “would’ve never agreed to something like this.“ We would’ve paid in full at the store, but we were told multiple times we will pay once the material gets in. Now they are making us wait - missing our deadlines with our contractors and now they are stating they can’t agree to the price because there’s no way they would ever agree to that arrangement. The salesman is now playing like he has no idea what’s going on and is acting like he never met with us. This feels like the biggest bait and switch there is. Let me call you on a price today and when we call back in for an update, you’re going to quote me a higher price with no material order placed because you want more money."