Hertz Car Rental - O'fallon - Technology Drive HLE 1120 Technology Drive, O'Fallon, MO 63304

"Update* I meant to change this right away but I forgot. The people at the counter were completely unprofessional. they were jerks. they were ignorant. they were short-tempered. they had an attitude. after purchasing the car and randomly finding out for some reason my insurance stopped covering it, even though it still did, I only found out because they tried charging hundreds of dollars to my card when I called them about it they're like it's not our job to tell you... I'm like it's not your job to communicate with the insurance company for the money instead you just go after my bank account? And once again the same location was incredibly rude and incredibly ignorant. I don't know what's wrong with the staff but they need a new one."

"I don't think they have ever answered their phone, always just auto hangs up after minutes of nothing. One of the most unprofessional places I've ever been for a rental car, legitimately. Slow staff even in the early morning when there's no one else and zero excuse. I'm sure Hertz as a corporation is fine but this place has no business staying in business."

"No means no. My family and I will never recommend this place to anyone. We have requested a receipt for a payment of $1000.00 or more and we have visited them to ask for the receipt, we contacted the Hertz customer service and requested a receipt, and no one has replied or provided us with the receipt. The rental occurred about 7 months ago, and since then we have emailed, called, and asked in person for the receipt. Still no response nor the receipt. Please like my review to support us regarding our feelings been hurt by the Hertz business/corporation. Thank you."

"For the love of God, whatever you do. Do not go to this or any other Hertz. They have made a process which should have been smooth and painless, the worst experience I think I've ever had with a business. They keep charging my account now 4 weeks after I've returned the car and when I call to ask why they ghost me and when I do get a hold of someone they say they have no idea why it's doing this and they'll look into it and give me a call back. Only I never get a call back and then have to talk to insurance to get any sort of response. The auto dealership I went through says that Hertz has been doing this to all there customers they work with. That Hertz is actually under multiple lawsuits do to this. Do yourself a favor and save the headache, go somewhere else!"

"Rental not clean at all when picked up. Crusty buildup and something sticky in the front and dirt all over the back of the van. Advisor was helpful and told us we could switch at another location. They said they have a lower standard for cleaning some rentals bc of their commercial use (I don't like that). At the second Hertz location in Columbia my insurance coverage was upgraded for an extra charge without my consent. I do not recommend."