Jimmy John's 750 Gravois Bluffs Boulevard, Fenton, MO 63026

"I think the area has alot of impatient customers! I go here often and it isn't always fast however it is always fresh and great! Bread has been fresh every time! Does have alot of younger staff so be patient!"

"We placed an online order several days ago. Yesterday, my wife received a rude phone call that we'd have to pick out order up early because the store was closing at 4pm. We cut our plans short to make there before 4 and on our way there we received another phone call asking us what time we would be showing up. We told him that we would be there in a half hour (well before 4). When we arrived the door was locked and my wife was let in by an employee. When she expressed her displeasure with having to come early and the rudeness of the caller, the employee said "don't start with me. I don't have to make your order.". So she said fine, cancel it. He said "Done! Now you can leave.". As she's walking out, he said loud enough for her to hear "that b***h coming in here and starting with me". When she turned around to ask if he just called her a b***h he told her to get out. Fantastic job. Wonderful management. Such customer service. Don't support this location. Other Jimmy John's are much better options."

"I just had one of the worst experiences I’ve ever had at a restaurant when I went through the drive thru at the Gravois Bluffs location. I sat at the drive thru intercom for 5 minutes at least waiting for someone to come on, I even said hello a few times and no one ever answered. I assumed maybe the box was broken as I was the only one in the drive thru line. As I pulled around the building to the window there was one car getting an order. When I got to the window I told the guy that I didn’t order yet and was unable to reach someone on the intercom. I said this calmly and politely and even reiterated that I thought maybe it wasn’t working. The guy rudely replied to tell me I was just impatient and should have waited. In all of my experience in drive thrus typically someone comes over the speaker if they are busy and says we will be with you in one minute. I asked to speak to a manager and he grinned and said I’m the GM. I literally could not believe my ears. It was SO unprofessional and rude. It’s sad because I have loved Jimmy John’s for so long and have never had a bad experience with them until I came across this guy. Needless to say I will never go back to that location."

"When they’re open it’s great but they are literally never open. Google says they’re open, all the lights are on, workers in the store but can never place an order on the app or in the drive thru. No signs up saying they’re closed or anything. It’s kind of annoying, I understand having staffing issue but at least update the hours on google and maybe have signs posted in the drive thru and on the door literally anything."

"Place is a joke. Aren't open half the time and when they are you have to wait till they feel like helping you. I'm in the store right now. Only customer and I've been standing here 10 minutes because they are "doing shift change." Guy behind the counter doesn't look like he can count much less balance a register. I'm gonna walk out now."