Dairy Queen Grill & Chill 13385 South Black Bob Road, Olathe, KS 66062

"Visited on a Saturday evening and didn't have the best experience. We came in for blizzards and after a few minutes of looking at the menu - still haven't been greeted and there was no one in line - I walked up first to order. It was about 2-3 minutes before the cashier looked up to say hi. Now, the cashier was busy doing something on the register so it is not an issue of choosing not to help me immediately but not even saying a single word while me and my group had been standing near the front for about 5 minute at this point. I understand you are busy, but acknowledge your customers standing in front of you that are waiting with no acknowledgement which is a literally a simple - "hello, I'll be right with you". Not a big deal though. So I stand out of the way to wait for my blizzards, and I see a younger guy walking my way with them. He says zero words, nothing. Hands me my blizzards after I ask to confirm what they are. And then I say thank you. He just turns around and walks back to the kitchen area. I also watch this same guy do the same exact thing to my buddy who ordered after me. Seriously? I mean I was raised and also taught at my job that when a customer or a human being says thank you - and clearly means it - that I should probably say "thank you" or something. I understand these are teenagers working at a fast food place, but I also expect human beings of any age and being paid for employment to not be rude and to not just ignore me when I say thank you or anything. The blizzards were fine, tasted great. Even though I was not given a lid - I asked these to be to-go. And as you can imagine, the kid didn't flip any of them. Now I don't know if this store is one where they "have" to do the flip so I can't speak on that. But overall, I don't plan on ever going out of my way to go to this location."

"Can some one please clean up the spilled ice cream on the tile below the drive-through window , completely unsanitary. It has been there for years."

"The workers didn't acknowledge us at all. Not one word. Just stared at us eventually we gave them our order, but never a "hi can I help you" or "can I get you anything else " or even a "thank you". Heck, they didn't even tell us our total. The food was fine but the place was filthy and after such horrible customer service we will gladly go down the street to Andy's."

"Wow. Incredibly disappointing. Just got handed these and they did not pass they "flip." Said flip caused the contents to leave the cup, and yet the employee still handed it to me messy. Really? Hardly DQ standard. For nearly $14 I expect much better. Returned for a refund. PITIFUL."

"I came in here for a vanilla cone. I think they were a bit short staffed, because I had to wait a few minutes for them to take my order. As soon as I ordered, it took about a good five minutes because it appeared that they were struggling at the drive-through."