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Aéropostale
11401 West 95th Street, Overland Park, Kansas 66214
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About the Aéropostale
Aéropostale is a clothing store located at 11401 West 95th Street in Overland Park, Kansas, United States. Established in 1987, Aéropostale is a specialty retailer known for its casual apparel and accessories, including high-quality denim and fashion essentials for young men and women. The store values positivity, inclusivity, and acceptance, aiming to inspire confidence in all customers. Aéropostale is operated by SPARC LLC.
Photos of Aéropostale
11401 W 95th St #43, Overland Park, KS 66214, United States
Opening hours of Aéropostale
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of Aéropostale
"The customer service is horrible. My daughter bought a shirt from this store over the weekend and they forgotten to remove the plastic tag from shirt she bought. Since it is quite a drive to go back to store, we tried to remove at home but was no luck and left small hole where tag was. So, she went to store today to return since it was only 2 days old with receipt. The manager told her since it is customer fault she refused to return and just removed the tag, suggested to sew at home for damaged. Well what about you guys cause us inconvenience to drive all the way to get this remove tag which is totally your fault. Such a horrible place and manager is horrible. so, will never suggest anyone to go this place and told daughter to not shop this place anymore. - Just read all the horrible experiences of other people as well, So sad. Not sure Why Aeropostale company letting their reputation down by working employee there? You should do audit to this store and teach them rules and regulations. Just 2 cents and rest your company knows better."
"Upon entering the store it smelled strongly on marijuana and it was a total and complete mess but I still tried shopping. Then I could hear laughter about my picks from the managers and associates. I would strongly recommend finding a retail store that values and your business. When I needed sizes in the fitting room everyone was too snippy to help me. Hollister, American Eagle, and Abecrombie are much better shopping experiences even with a small price increase."
"DISASTROUS return policies despite having proof of recent purchase. Don't shop here. Go to Hollister. Had proof of purchase for an online Aeropastale order. Store refused to give my money back and would only give store credit despite proof of online purchase. Workers try to push the burden of calling the company on customer instead of doing their job. Had to sit in line for excessive period of time and they allowed a bunch of people to check out in front of me while they attempted to process the return. I was there FOREVER. After they refused to give my money back, I had to sit on a long hold time to try to get my money back. Customer service blamed me because I didn't read their website fine print. Their return policy is not something super noticeable on their website. (This is not the customer's fault. Aeropastale needs to clean up their horrible return policies and make online store returns easy like other companies do.) They claimed that stores do not have to return your money despite having a receipt for online orders. It was also difficult to get a return label so I could ship my item back. Such a huge hassle to return. Will never shop here again. Had an online return at Hollister the same day. Also had a receipt. They were able to process my return with no issues. Hollister had great customer service and I was in and out quick. Aeropastale needs to step up their customer service, other stores are much better."
"Went in and found some great deals of different types of summer outfit. I was surprised with the sale they had going on and had previously thought all might be expensive. That wasn't the case at all. We were satisfied with the style and price we received. We would definitely come back here again."
"Do not shop here!! Customer service is awful and they tell you they will “email” your receipt. Well they must not get good internet service because of being in the mall. My receipt was never emailed to me. I spent over $150 in there for my daughter and some of the items did not fit so we wanted to exchange. All the tags were in tact and I had my credit card statement showing my transaction went through and they told me there was nothing they could do it was store policy and wouldn’t even give store credit or an even exchange for the right size! HORRIBLE CUSTOMER SERVICE!"
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