Papa Johns Pizza 21 Stonegate Center, Valley Park, MO 63088

"No matter what this store always “makes it right.” Mistakes happen, and on those rare occasions, this store management does a great job of acknowledging and providing some type of compensation for the next order."

"Took an 1 1/2 hrs to get 2 pizzas and when we called to get the status of the order, the manager was rude and worthless essentially. Didn't care it took double the estimated time had no desire to provide any definitive time of arrival."

"The staff were great and so was the food! It waa my first time to have Papa John's, so it did not disappoint. We got the Epic one which had cheese in the the crust! The only thing was that I thought the bottom crust was too thin that I couldn't hold my pizza slice properly because it was falling off. Other than that, I loved it!"

"As if this place couldn’t get any worse…ordered a delivery order, they forgot my soda. Called back and while on the phone noticed my large pizza looked extremely small so I decided to measure it. As you can see in the picture it was a medium pizza even though I paid for a large. Told the manager and she said they can remake it and I can pick it up. Told her that I paid for delivery so you can have the driver deliver me the correct pizza with the 2 liter you forgot. She then hung up on me as I was speaking. Called them back, same manager answered, said “oh I didn’t mean to hang up”. I told her that I need the correct pizza delivered and she said she would not do that. I said refund my money and she refused. Called their customer service and filed a complaint and getting my money back. It’s insane that you can be that under qualified to be a PAPA JOHNS MANAGER. Yeah, I’m lying about the size of my pizza just for fun. This lady needs to stay away from the work force."

"My ordering experience was easy, but the delivery was not per its usual standard. Half the pizza, which was delivered just a few minutes ago, was off the bread (shown in the attached picture). I called multiple times before getting a response. Was offered a quality guarantee, to redeem the same order in the future."