Lowe's Home Improvement

"Worst experience ever getting my refrigerator. I went into the store, bought the refrigerator which was a Midea, with a warranty. I paid for delivery the next day. The drivers dropped off the box and left. I waited until my significant other was home from work, so it was a few hours later to open it and move it into the house. We opened it and it was the wrong refrigerator and one that was about $1,000 cheaper than the one I originally purchased. I called the number they gave me if I had any issues and told them what happened. The woman I spoke to on the phone was rude and told me she would have to call me back with my options. There are no options at this point, you brought me the wrong product and I want the one I paid for. She called me back about two hours later and told me that her supervisor said I can just keep the refrigerator they dropped off and they would discount me. I said absolutely not, I want the product I purchased and spent three weeks deciding on. Then she put me on hold again for another 30 minutes and said okay, we will be able to get it to you in a few days but tried to push at me again to just keep the Whirlpool they dropped off. I kept telling her no and that I paid for a Lamborghini and they dropped off a Honda and I’m just SOL? No. Also she was probably the most rude person I have ever had the pleasure of speaking with. The next morning I decided to call and speak to a supervisor. This new lady I spoke to on the phone told me there would be nothing a supervisor couldn’t do that she could and was running me around to avoid speaking to one. She looked up my account and said that they plan to delivery it and proceeded to ask me for my card number for a delivery fee. I said no I already paid for the delivery fee and your drivers and warehouse delivered me the wrong product, so at this point it is on you guys, not me! I still wanted a supervisor to let them know this situation because spending $2,000 on a refrigerator or any household appliance isn’t just buying some $20 gift off Amazon and getting the wrong color. After being on hold for 45 minutes, I spoke to a supervisors who basically did nothing. She just kept saying sorry and that my product is planned to be delivered. When the delivery drivers got here, days later after dropping off the wrong refrigerator, the driver said very sarcastically, “would you like me to open the box so you can see that it’s your fridge?” After dealing with all this, the run around, the rude associates and them trying to push me to keep a product I didn’t purchase, I called customer service and they submitted a case and told me to call back if I didn’t hear anything in two days. It’s been two weeks and no one has contacted me and when I try to contact them, I’m on hold forever. I will never purchase anything from Lowe’s again, which sucks because it’s down the road in my town. I’ll spend the extra time, money and gas and go to Home Depot in the next town over."

"I left Menards frustrated. I couldn't get any help. A HUGE THANK YOU to Jon at Lowe's. I walked in with my paper and within seconds he answered my questions and helped me find what I needed. I will NEVER go back to Menards. They were awful and over pri ced. From now on always @Lowe's."

"I bought over 3000 dollars worth of appliances to be delivered Tuesday when Tuesday day came they said they came to the wrong address when I gave them the correct one they said they couldn't do it that day and said they would do it Friday!! So Friday comes around they said they are loaded and one there way 9 hours later he calls and said he worked to manny hours it will be next Tuesday. No sign of them I'm starting to feel scammed!!"

"Spent an entire summer at Lowe’s everyday while remodeling my house. If I needed any help or questions, they were always ready to help. Customer service counter was always great with exchanges and online order pick ups. We also ordered our countertops from lowes and it was cheaper than the local granite shop in Ozark for product and installation. I’m in love the countertops we got!"

"I’m changing my review. Todd’s an alright guy. I shouldn’t hate. I had a bad day the last time I wrote a review. This place is a great place to come for almost anything. The people working here are really cool."