Sam's Club Tire & Battery 4512 Lemay Ferry Road, St. Louis, MO 63129

"ZERO STARS! Should have learned the first time not to purchase my tires from them again. Ordered tires 10/25/2022. First appointment rescheduled for 12/9/2022. Show up on 12/9/2022 at appointment time to be informed the tire department is closed until the first of the year!!! They said they emailed us but we never received an email. Now I'm left with out tires again.... oh I could purchase them and schedule an appointment at a different location... like their not booked out 2 months also since you clowns closed your department. What a waste of time but that's not important to them and of course I'm sure its all COVID's fault. I wont waste anyone's time on what happened the first time. Also, with the rate of turnover at these tire centers why do we trust them to install tires on our family vehicles."

"Scheduled appointment a month ago, bought tires a week ago, and crew left today before closing time. I was late but they left 40-45 min early. Now I have to wait again. Hours online don't match Hours in store but they don't even match when the guys actually leave."

"Went up to pick up tires I ordered so that I could have them installed at a different location that could get me in about 2 months sooner than this one. Just left the club, where the tire center said OPEN, to have an employee tell me they were closed. The website says open, the sign at the club had their hours for today (a Monday), but I will have to cancel my tire appointment and hope my tires don’t pop before I can get in again at the other location. Extremely disappointed and very frustrated with this Sams. Avoid at all costs."

"I'm at fault as much as the gentleman who was helping me but, working with tires all day, I would think that he would have known that 225 tires are a viable replacement for 215s, on my car at least. IT SEEMED, that since my appointment was at 6 and they close at 7, that he MIGHT have withheld information so that he didn't have to stay late. That is strictly my opinion."

"I ordered tires at one of their sales. I have a Mazda CX-5. Apparently my tires are nonstandard. They had to order them special. Due to difficulties with my work schedule I was not able to come back and get the tires installed (which they had to order) until over a month later. I made several calls to the number supplied which rang until I was returned to the operator more than once. This was a warning sign, which I did not heed. I made a date to get the tires installed. I took a day off of work. I show up. They don't have the specially ordered tires. They have (an understandable) policy of returning tires after 4 weeks. They did not call my cell phone, email me, mail me, or email/call/mail anyone associated with the Sam's Club account through which it was purchased (family card). I had already paid for these tires. They returned tires which had both the parts and labor already paid, without contacting anyone or refunding me. This seems incompetent. I rescheduled for the next day I could take off. I called the week before (again, they didn't always answer) to make sure this didn't happen again. I took the day off. I returned today to find out the tires they ordered were incorrect. I was given a refund and a $50 gift card to cover my gas (30 min trip one way x 4). I do not recommend using this shop. They seem to lack any semblance of competence and organization. I asked for a refund as I have no idea the quality of their technicians, but if they use the same standards for their front office as for their technicians I would not be confident in their craftsmanship/installation."